ServiceNow Platform Manager

2 months ago


Hereford, Herefordshire, United Kingdom Leidos Full time
Job Summary

We are seeking a highly skilled ServiceNow Administrator to join our team at Leidos. As a ServiceNow Administrator, you will be responsible for managing and maintaining the ServiceNow platform to ensure it operates efficiently and effectively.

Key Responsibilities
  • Platform Management:
    • Manage and maintain the ServiceNow platform, including upgrades, patches, and new releases.
    • Monitor system performance and ensure high availability and reliability.
  • Configuration and Customization:
    • Configure ServiceNow modules such as Incident, Problem, Change, Asset, and Configuration Management.
    • Customize ServiceNow applications and facilitate the rollout of new applications and modules.
  • Workflow and Process Automation:
    • Implement workflows, business rules, UI actions, and notifications.
    • Automate routine tasks to improve efficiency and reduce manual intervention.
  • Integration and Data Management:
    • Integrate ServiceNow with other enterprise systems using APIs, web services, and other integration tools.
    • Ensure data integrity and consistency across the platform and perform regular data audits.
  • Security and Compliance:
    • Implement and enforce security policies and access controls.
    • Ensure compliance with organizational policies and industry standards.
  • Continuous Improvement:
    • Stay updated with the latest ServiceNow features, best practices, and industry trends.
    • Propose and implement improvements to the ServiceNow platform to enhance functionality and user experience.
Requirements
  • ServiceNow Administrator Certification (CSA) is desirable.
  • Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
  • Proven experience as a ServiceNow Administrator would be preferred.
  • Strong understanding of ITIL/ITSM principles.
  • Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.
  • Experience with REST/SOAP APIs and integration tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Additional Considerations

Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 10 years.



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