ServiceNow Platform Manager

2 months ago

Hereford, Herefordshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time
Job Title: ServiceNow Administrator

Leidos is seeking a highly skilled ServiceNow Administrator to join our team. As a ServiceNow Administrator, you will be responsible for managing and maintaining the ServiceNow platform to ensure it operates efficiently and effectively.

Key Responsibilities:
  • Manage and maintain the ServiceNow platform, including upgrades, patches, and new releases.
  • Monitor system performance and ensure high availability and reliability.
  • Configure ServiceNow modules such as Incident, Problem, Change, Asset, and Configuration Management.
  • Customize ServiceNow applications and facilitate the rollout of new applications and modules.
  • Implement workflows, business rules, UI actions, and notifications.
  • Automate routine tasks to improve efficiency and reduce manual intervention.
  • Integrate ServiceNow with other enterprise systems using APIs, web services, and other integration tools.
  • Ensure data integrity and consistency across the platform and perform regular data audits.
  • Implement and enforce security policies and access controls.
  • Ensure compliance with organizational policies and industry standards.
Requirements:
  • ServiceNow Administrator Certification (CSA) is desirable.
  • Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
  • Proven experience as a ServiceNow Administrator would be preferred.
  • Strong understanding of ITIL/ITSM principles.
  • Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.
  • Experience with REST/SOAP APIs and integration tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
What We Offer:

At Leidos, we offer a competitive salary and benefits package, including a contributory pension scheme, private medical insurance, and 33 days annual leave. We also offer flexible working arrangements and a dynamic work environment.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you have a disability or need any reasonable adjustments during the application and selection process, please let us know and we will respond in a way that best fits your needs.

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