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Lodge Manager

2 months ago


Lymington, Hampshire, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for managing the day-to-day operations of our retirement development, ensuring a high level of customer service and satisfaction for our residents.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner.
  • Liaise with a range of customers and suppliers, including contractors and maintenance teams.
  • Organise activities and events for residents, promoting a sense of community and social interaction.
  • Manage the scheduling of maintenance and repairs, ensuring that all work is carried out efficiently and effectively.
  • Conduct health and safety checks, ensuring that the development meets all relevant standards and regulations.
Requirements
  • Experience of working in a similar role, preferably in the retirement living or social housing sector.
  • Excellent customer service skills, with the ability to work with a range of residents and stakeholders.
  • Strong administrative skills, with experience of using Microsoft Office applications.
  • Ability to work independently, using your own initiative and judgment.
  • Passion for providing excellent customer service, with a focus on delivering a high level of satisfaction for residents.
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Professional development and qualifications.
  • Thorough induction and ongoing training.