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Customer Insights Analyst

2 months ago

London, Greater London, United Kingdom Aviva Full time

About the Role:

We are seeking a highly skilled Customer Insights Analyst to join our Aviva team. As a key member of our Customer Science team, you will play a critical role in helping us understand our customers better and inform business decisions.

Key Responsibilities:

  • Deliver high-quality analytics and insights to support business strategy and decision-making
  • Partner with business stakeholders to design and embed innovative solutions
  • Collaborate with AI/ML colleagues to generate actionable customer insights and recommendations
  • Develop and maintain large datasets for analytics and reporting

Requirements:

  • Education to degree or post-graduate level in a numerate/programming-oriented subject
  • Programming experience in SQL or Python and proven ability to manipulate and prepare large datasets
  • Passion for using customer data and advanced analytics expertise to drive business outcomes
  • Positive, can-do attitude with a proactive approach and great team player

What We Offer:

  • Starting salary between £40,000 - £55,000 (depending on skills, experience, and qualifications)
  • Bonus opportunity – 8% of annual salary
  • Generous pension scheme – Aviva will contribute up to 14%
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools