Logistics Administration Coordinator

1 week ago


Market Drayton, Shropshire, United Kingdom Culina Logistics Full time

Culina Logistics, a leading provider of integrated supply chain services, is seeking a highly skilled Client Support Administrator to join our team.

As a Client Support Administrator, you will play a critical role in supporting the day-to-day administration of client support, providing exceptional contract support and customer service in a fast-paced and dynamic environment.

This is a fixed-term contract for 6 months, and as a Client Support Administrator, you will be the first point of contact for several of our well-known clients, delivering outstanding customer service and ensuring a positive client experience.

Key Responsibilities:

  • Manage the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
  • Process manual orders onto our SAP system, ensuring a 5-point check is completed for each order processed.
  • Control duplicate receipt of orders, confirming with the client whether orders are to be processed or cancelled.
  • Manage customer shelf life settings within SAP.
  • Resolve EDI crashes within SAP, processing failures and resolving issues.
  • Manage inventory and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status upon request.
  • Provide exceptional customer service, ensuring queries are dealt with in a timely and professional manner.
  • Ensure a high level of customer focus, maintaining a positive client experience through high-quality service and communication.
  • Be computer literate, particularly with MS Word, Outlook, and Excel.

Benefits:

  • Competitive holiday entitlement.
  • Pension scheme with a 4% employee and 4% employer contribution.
  • Life Assurance - 2 times annual salary.
  • Wellness program, including access to a confidential telephone counseling and legal information service.
  • Eye care vouchers, providing substantial savings on eye tests and prescription glasses.
  • Reward and recognition program, including Employee of the Month and Year awards, special recognition, and long-service awards.
  • Everyday discounts through our benefit platform, offering access to over 50 retailer discounts.


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