Logistics Administration Coordinator
1 week ago
Culina Logistics, a leading provider of integrated supply chain services, is seeking a highly skilled Client Support Administrator to join our team.
As a Client Support Administrator, you will play a critical role in supporting the day-to-day administration of client support, providing exceptional contract support and customer service in a fast-paced and dynamic environment.
This is a fixed-term contract for 6 months, and as a Client Support Administrator, you will be the first point of contact for several of our well-known clients, delivering outstanding customer service and ensuring a positive client experience.
Key Responsibilities:
- Manage the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
- Process manual orders onto our SAP system, ensuring a 5-point check is completed for each order processed.
- Control duplicate receipt of orders, confirming with the client whether orders are to be processed or cancelled.
- Manage customer shelf life settings within SAP.
- Resolve EDI crashes within SAP, processing failures and resolving issues.
- Manage inventory and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status upon request.
- Provide exceptional customer service, ensuring queries are dealt with in a timely and professional manner.
- Ensure a high level of customer focus, maintaining a positive client experience through high-quality service and communication.
- Be computer literate, particularly with MS Word, Outlook, and Excel.
Benefits:
- Competitive holiday entitlement.
- Pension scheme with a 4% employee and 4% employer contribution.
- Life Assurance - 2 times annual salary.
- Wellness program, including access to a confidential telephone counseling and legal information service.
- Eye care vouchers, providing substantial savings on eye tests and prescription glasses.
- Reward and recognition program, including Employee of the Month and Year awards, special recognition, and long-service awards.
- Everyday discounts through our benefit platform, offering access to over 50 retailer discounts.
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