Notice Processing Specialist

1 week ago


Cardiff, Cardiff, United Kingdom Cardiff County Council Full time

About the Role

The Cardiff County Council is seeking a highly skilled and experienced individual to join its Civil Parking Enforcement Service as a Support Officer. This is an exciting opportunity for a committed and customer-focused professional to make a real difference in the community.

Key Responsibilities

  • Process and manage Penalty Charge Notices (PCNs) in accordance with legislation and policy.
  • Make impartial decisions regarding informal and formal appeals made against the issuing of PCNs.
  • Prepare and communicate clear and concise correspondence to customers and stakeholders.
  • Assist with the efficient provision of administrative support within the Civil Parking Enforcement Parking Services Team.
  • Support the Civil Enforcement Officers & Moving Traffic Offences team to ensure the delivery of a high quality and effective service.

Requirements

  • Ability to make uniformed decisions and analyse documents accurately.
  • Experience of communicating decisions and communicating clearly and concisely with customers and colleagues.
  • Strong team player with excellent IT skills.
  • Experience of communicating with customers over the phone on contentious issues and/or complex queries.
  • City & Guilds or equivalent qualification in Notice Processing, or willingness to learn and undertake an examination in Notice Processing.

What We Offer

The successful candidate will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing training and development opportunities. We offer a competitive salary and benefits package, as well as the chance to make a real difference in the community.



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