Current jobs related to Client Relations Manager - Norwich, Norfolk - Acora Limited

  • Commercial Insurance Manager, Client Relations

    2 months ago

    Norwich, Norfolk, United Kingdom Baldwin Risk Partners Full time

    About Us:Baldwin Risk Partners is a dynamic and innovative risk management firm that empowers businesses to thrive in a rapidly changing world. We are a team of dedicated professionals who share a passion for delivering exceptional client service and driving business growth.Job Summary:The Senior Client Manager, Commercial Risk Specialist will play a key...

  • Commercial Insurance Manager, Client Relations

    2 months ago

    Norwich, Norfolk, United Kingdom Baldwin Risk Partners Full time

    About Us:Baldwin Risk Partners is a dynamic and innovative risk management firm that empowers businesses to thrive in a rapidly changing world. We are a team of dedicated professionals who share a passion for delivering exceptional client service and driving business growth.Job Summary:The Senior Client Manager, Commercial Risk Specialist will play a key...

  • Client Relationship Manager

    6 days ago

    Norwich, Norfolk, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are looking for a Client Relationship Manager to join our team at beBee Professionals, focusing on building strong client relationships and driving business growth.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are met and delivering tailored solutions.Identify and develop new business opportunities with potential...

  • Client Relationship Manager

    1 month ago

    Norwich, Norfolk, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account ExecutiveWe are seeking a results-driven Account Executive to join our team at beBee Professionals in Norwich, United Kingdom. As an Account Executive, you will be responsible for managing client relationships, driving revenue growth, and ensuring customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing...

  • Client Relationship Manager

    1 month ago

    Norwich, Norfolk, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account ExecutiveWe are seeking a results-driven Account Executive to join our team at beBee Professionals in Norwich, United Kingdom. As an Account Executive, you will be responsible for managing client relationships, driving revenue growth, and ensuring customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing...

  • Client Manager

    1 month ago

    Norwich, Norfolk, United Kingdom Nxtgen Recruitment Full time

    About the RoleNXTGEN is excited to partner with a leading firm in Norwich to find a talented Client Manager. This is a fantastic opportunity to join a dynamic, forward-thinking practice renowned for delivering high-quality accounting and advisory services to a diverse local client base.Key ResponsibilitiesManage a varied portfolio of clients, acting as their...

  • Client Manager

    1 month ago

    Norwich, Norfolk, United Kingdom Nxtgen Recruitment Full time

    About the RoleNXTGEN is excited to partner with a leading firm in Norwich to find a talented Client Manager. This is a fantastic opportunity to join a dynamic, forward-thinking practice renowned for delivering high-quality accounting and advisory services to a diverse local client base.Key ResponsibilitiesManage a varied portfolio of clients, acting as their...

  • ER Case Manager

    1 week ago

    Norwich, Norfolk, United Kingdom East of England Ambulance Service Full time

    At the East of England Ambulance Service, we are committed to providing excellent healthcare services. To achieve this, we need dedicated professionals who can manage and coordinate our employee relations casework and team effectively.This role is responsible for ensuring that case work is carried out in a timely, effective, and efficient way, in accordance...

  • Private Client Solicitor

    2 weeks ago

    Norwich, Norfolk, United Kingdom Reed Full time

    Private Client Solicitor/Lawyer Opportunity in NorwichWe are seeking a skilled Private Client Solicitor/Lawyer to join our team in Norwich. As a Private Client Solicitor/Lawyer, you will be responsible for handling all matters related to Private Client work, including Wills, Lasting Powers of Attorney, Probates, and other related tasks.Key...

  • Private Client Solicitor

    2 weeks ago

    Norwich, Norfolk, United Kingdom Reed Full time

    Private Client Solicitor/Lawyer Opportunity in NorwichWe are seeking a skilled Private Client Solicitor/Lawyer to join our team in Norwich. As a Private Client Solicitor/Lawyer, you will be responsible for handling all matters related to Private Client work, including Wills, Lasting Powers of Attorney, Probates, and other related tasks.Key...

  • Senior Client Services Manager

    1 month ago

    Norwich, Norfolk, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Services Manager to lead our Norwich team in delivering person-centred housing-related support. As a key member of our team, you will be responsible for managing our service accommodating single men who are homeless, supporting them to move from street homelessness into safe and...

  • Head of Employee Relations

    4 weeks ago

    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced and compassionate leader to join our HR Senior Leadership Team as the Head of Employee Relations. This is a critical role in driving a more compassionate approach and organisational culture in the way we care for our staff who experience difficulties at work.Key ResponsibilitiesOversee the development of strategic...

  • Head of Employee Relations

    4 weeks ago

    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced and compassionate leader to join our HR Senior Leadership Team as the Head of Employee Relations. This is a critical role in driving a more compassionate approach and organisational culture in the way we care for our staff who experience difficulties at work.Key ResponsibilitiesOversee the development of strategic...

  • Head of Employee Relations

    4 weeks ago

    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced and compassionate leader to join our HR Senior Leadership Team as the Head of Employee Relations. This is a critical role in driving a more compassionate approach and organisational culture in the way we care for staff who experience difficulties at work.Key ResponsibilitiesOversee the development of strategic...

  • Head of Employee Relations

    4 weeks ago

    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced and compassionate leader to join our HR Senior Leadership Team as the Head of Employee Relations. This is a critical role in driving a more compassionate approach and organisational culture in the way we care for staff who experience difficulties at work.Key ResponsibilitiesOversee the development of strategic...

  • Client Service Coordinator

    1 month ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Join our team at Service Service Employment Agency Limited and take on a challenging role as a Client Service Administrator in our Asset Management department.About the RoleWe are seeking a highly organized and detail-oriented individual to provide administrative support to our Financial Advisers. As a Client Service Administrator, you will be responsible...

  • Head of Employee Relations

    3 weeks ago

    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleThis is an exciting opportunity to join Hays Specialist Recruitment Limited as a Head of Employee Relations. As a key member of the HR Senior Leadership Team, you will play a critical role in driving a more compassionate approach and organisational culture in the way NSFT cares for staff who experience difficulties at work.Key...

  • Head of Employee Relations

    3 weeks ago

    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleThis is an exciting opportunity to join Hays Specialist Recruitment Limited as a Head of Employee Relations. As a key member of the HR Senior Leadership Team, you will play a critical role in driving a more compassionate approach and organisational culture in the way NSFT cares for staff who experience difficulties at work.Key...

  • ER Case Manager

    1 day ago

    Norwich, Norfolk, United Kingdom East of England Ambulance Service Full time

    At the East of England Ambulance Service, we are seeking an experienced ER Case Manager to join our talented team. This role is a fantastic opportunity to work within our HR department, specifically under the Employee Relations team, where you will be responsible for managing and coordinating the Trust's employee relations casework and team.As an ER Case...

  • Client Account Manager

    2 weeks ago

    Norwich, Norfolk, United Kingdom Keeler Recruitment Full time

    {"title": "Client Account Manager", "subtitle": "Lead a team of accountants and administrators", "content": "We are seeking an experienced Client Account Manager to join our team in Norwich. As a key member of our accounting function, you will oversee a team of accountants and administrators, manage client accounting processes, and work closely with partners...

Client Relations Manager

2 months ago

Norwich, Norfolk, United Kingdom Acora Limited Full time
About Acora Limited:
At Acora Limited, we have dedicated ourselves to enhancing user satisfaction since our inception over 25 years ago. As advocates of premium, experience-driven IT services, we continuously challenge outdated assumptions and demonstrate innovative approaches to our work.

Acora One, a key division within the Acora group, specializes in providing cohesive and consistent IT support tailored for SMEs across the nation. We pride ourselves on delivering a responsive and friendly service, fostering strong relationships built on trust, and supporting a diverse range of clients from dynamic tech start-ups to established law firms. No matter our clients' aspirations or growth trajectories, we are committed to being their steadfast support.

With a presence in the UK and offices around the globe, including the USA, South Africa, Sri Lanka, Kuala Lumpur, and Macedonia, we offer a comprehensive suite of market-leading managed services, Microsoft-centric business software, and cloud solutions to over 300 ambitious mid-market organizations. In response to evolving customer needs and the increasing threats in the digital landscape, we have significantly enhanced our well-established cybersecurity capabilities.

Our Mission:
We aim to unlock the potential of individuals through exceptional IT experiences.

Our Core Values:
At Acora, we take pride in the values that shape our culture. They are not mere abstract concepts; they represent our commitment to our customers and our ongoing challenge to ourselves as individuals and as a team to be Game-Changers:
- Strive for excellence
- Honor our commitments
- Collaborate for success

About the Role:
In this pivotal position, you will lead and manage a team of dedicated Account Managers and Team Leaders. Your role will involve collaborating with both existing and prospective clients, focusing on their onboarding process. A customer-first mindset is essential, as you will ensure the delivery of outstanding customer service. In this dynamic environment, you will need to effectively balance and prioritize your responsibilities to generate sales and maintain a robust sales pipeline.

As an inspirational leader, you will coach your team to enhance their performance and foster an environment conducive to personal development. It is crucial that you familiarize yourself with the comprehensive suite of Acora One's products and services, as you will serve as the primary commercial lead, empowering your team to deliver effective solutions to both existing and new clients across our entire portfolio.

Key Responsibilities:
- Lead, manage, and motivate the solutions team to meet sales targets
- Identify new business opportunities and devise strategies to attract new clients
- Monitor individual KPIs of team members and ensure achievement
- Build and sustain strong, long-lasting customer relationships
- Ensure all departmental KPIs are met
- Manage case escalations in collaboration with Cyber, Apps, and Engineering teams to enhance customer satisfaction
- Provide ongoing training and development for the solutions team to improve their skills and performance
- Oversee daily staffing levels and manage leave requests
- Contribute to inter-departmental projects aligned with broader company objectives
- Attend customer meetings to ensure consistent delivery of solutions, services, and brand values
- Prepare and present sales forecasts, reports, and performance analyses to senior management and at group sales meetings
- Plan and participate in networking events

Performance Metrics:
Your success in this role will be evaluated based on:
- Sustained growth of OPEX and CAPEX sales in alignment with or exceeding budget
- Achievement of sales gross margin targets
- Meeting all solutions department KPI targets
- Customer satisfaction and retention rates
- Individual and team performance metrics
- Monitoring and analyzing sales metrics to identify improvement areas and implementing corrective actions
- Conducting performance and career reviews and facilitating team member development in line with objectives
- Collaborating effectively with Account Managers to identify and develop cross-selling opportunities with customers
- Effectiveness of collaboration with internal teams, as assessed by solutions feedback and team performance
- Identifying and implementing process improvements or efficiency gains in solution design and delivery

Equal Opportunities at Acora:
Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race, gender identity, family situation, sexual orientation, disability, religion, or age. We hire based on qualifications, merit, skills, and business needs.

Acora is a Level 1 Disability Confident Committed Employer and ensures that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and enjoy equitable benefits and privileges of employment. Please reach out to us for any reasonable adjustments needed.

Join us at Acora in fostering a workplace where everyone can thrive and make a meaningful impact. We look forward to welcoming you to our team.