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IT Service Delivery Manager
2 months ago
We are seeking a highly skilled Senior IT Delivery Manager to join our project team on a 6-month contract. As a Senior IT Delivery Manager, you will play a key role in managing the service delivery of ICT services, ensuring adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Key Responsibilities:- Manage the service delivery of ICT services, ensuring adherence to SLAs and OLAs.
- Communicate and manage technical changes with appropriate governance and implement continual service improvement programs.
- Maintain secure configuration and accurate IT asset management.
- Investigate and recommend process improvements and optimisations.
- Build and manage relationships with key stakeholders and provide clear reporting and data interpretations.
- Proven experience in managing IT service delivery and multi-sourced support teams.
- Strong background in defining and managing SLAs and OLAs.
Randstad Technologies is a leading recruitment agency, and we are committed to finding the best talent for our clients. If you meet the criteria and are interested in this opportunity, please apply with your CV.
