Product Development Manager

1 week ago

London, Greater London, United Kingdom McDonald's Full time
About the Role

We are seeking a highly skilled and experienced Product Manager to lead the development and execution of our Kiosk Channel product strategy. As a key member of our Channels team, you will be responsible for driving business outcomes and enhancing customer satisfaction through the creation of innovative and user-friendly products.

Key Responsibilities
  • Product Development: Partner with cross-functional teams to develop and launch new features, conduct market research, define customer requirements, and craft product specifications.
  • Channel Health Management: Oversee overall Channel Health by working with the Restaurant Technology Platform (RTP) on application and hardware monitoring.
  • Stakeholder Relationships: Develop relationships with restaurant operations, team members, and customers to deeply understand their perspectives and pain points, informing your strategic roadmap.
  • Product Performance Metrics: Define and supervise product performance metrics, such as market adoption and speed-of-service, to evaluate product success.
  • Market Research and Competitive Analysis: Conduct market research and competitive analysis to identify trends, customer and crew needs, and growth opportunities.
  • Cross-Functional Collaboration: Work with cross-functional teams and global markets, including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives.
Requirements
  • Education: Bachelor's degree in business, marketing, computer science, or an equivalent. MBA or other relevant certifications are a plus.
  • Experience: Demonstrable track record of technical product management. Solid understanding of product management principles, methodologies, and standard processes.
  • Skills: Ability to analyze market trends, customer needs, and competitive landscape to advise product strategy. Retail and Digital technology experience - such as customer-facing channels, point of sale, and self-ordering hardware systems.
  • Agile & Scrum: Proficiency in Agile and Scrum methodologies.
  • Communication and Leadership: Excellent communication and presentation skills, with the ability to optimally communicate sophisticated concepts to both technical and non-technical audiences.
About McDonald's

McDonald's is a global fast-food giant with a rich history of innovation and customer satisfaction. We are committed to delivering exceptional products and services to our customers, and we are seeking a talented Product Manager to join our team.

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