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Application Performance Specialist

2 months ago

Farnborough, Hampshire, United Kingdom Philips Iberica SAU Full time
Job Title

Application Performance Specialist

Job Description

An exciting opportunity has recently become available for a Clinical Applications Specialist to join our Ultrasound team.

Whether coming from a pure clinical background or having already made the shift into the commercial world, your clinical experience within cardiology and customer-centric approach will be highly valued.

In this role, you have the opportunity to significantly contribute to growing our Cardiac Ultrasound business, customer satisfaction, and after-sales support by demonstrating the Philips Cardiac Ultrasound products and training new and existing users on our Ultrasound equipment to ensure full appreciation of its use.

You will work with a broad spectrum of stakeholders and customers and play a pivotal role in the ongoing success of our Ultrasound business.

This position is for field-based and you must be willing to travel and at times support others within the wider team.

You are a part of a team of 15 ultrasound clinical application specialists reporting into the Business Line Manager and with additional support from the Ultrasound Clinical Applications team leader.

Your role:

  • Demonstration of Cardiac Ultrasound products at customer sites or hospitals and at conferences/exhibits.
  • You will manage post-sales customer product training both at customer sites/hospitals and at Philips customer optimization days.
  • Following training schedules for the complete range of equipment and train customers in the use of our Ultrasound products, and to provide a formal applications report on completion of all applications visits.
  • You will maintain contact with existing users ensuring ongoing customer satisfaction and confidence in using Philips Ultrasound equipment.
  • You will ensure all clinical applications training, with both new and existing US customers, aligns with the Company's Quality Policy.
  • Providing feedback to business/marketing management with information on reference sites system performance, competitors' products, customer reactions, and sales initiatives.
  • Providing support at courses delivered by our key accounts/customers.
  • Assisting the Business Line Manager in all aspects of marketing, sales, and promotion of our Cardiac Ultrasound equipment and provide specialist sales support to the account managers when required.

You're the right fit if:

  • Full UK driving license and willingness to travel extensively a must-have
  • Being located in the Midlands/North/North Ouest or willing to relocate
  • Post Graduate studies in Sonography or Clinical Science
  • In-depth clinical experience within Cardiac Ultrasound
  • Extensive scanning experience within Cardiology
  • Experience of working in a clinical environment
  • Capability to train others on Ultrasound equipment
  • BSE accreditation desirable
  • Excellent communication skills and positive relationship builder.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

About Philips UKI

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+, and individuals living with a disability.