Client Services Coordinator

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Greenbean Full time
Position Overview

Greenbean is seeking dedicated, customer-focused professionals to join our Client Solutions team as a Client Services Coordinator.

Compensation is competitive, with a salary range of £25,000-£27,000.

This role requires a commitment of 35 hours per week, with working hours scheduled between 8.30am and 5.30pm, Monday to Friday, including a one-hour lunch break.

Why Become Part of Our Team?

Joining the Client Solutions team means benefiting from a robust package of perks aimed at enhancing your financial stability, work-life harmony, and overall health:

  • Financial Stability: Attractive salary with annual evaluations, a 10% non-contributory employer pension scheme, performance-related bonuses, group income protection, and life insurance.
  • Work-Life Harmony: Opportunities for hybrid working arrangements, 25 days of annual leave plus public holidays, additional leave based on tenure, and a holiday trading scheme.
  • Health and Wellbeing: Comprehensive private medical insurance, a pantry filled with complimentary snacks, discounted gym memberships, a cycle-to-work initiative, and access to an employee assistance program offering confidential support.
  • Convenient Facilities: Coffee stations, daily food vendors, and easy access to local amenities.

Role Responsibilities

Delivering outstanding customer service is essential, and the Client Solutions team plays a pivotal role in achieving this. As a Client Services Coordinator, you will be integral to the department, overseeing communication channels and addressing inquiries from clients and advisors through various platforms.

Key to this position is a commitment to customer satisfaction. This involves balancing the needs and expectations of clients while managing a diverse and dynamic workload. Daily tasks will include handling multiple inquiries across different channels, all aimed at meeting service excellence standards and enabling advisors to achieve optimal outcomes for their clients.

You will be part of a vibrant and collaborative team that fosters mutual support and continuous learning. The team has a proven history of career advancement, making this an excellent opportunity for professional growth. Each day will present new challenges, and the role will evolve with your contributions.

Candidate Profile

The ideal candidate will possess strong organizational skills, be adept at time management, and excel in multitasking. You should thrive in a team-oriented environment, take pride in delivering exceptional customer service, and seek a workplace that empowers you while providing support.

Essential Skills:

  • Proactively utilize your initiative to deliver superior service.
  • Identify and implement business enhancements.
  • Effectively plan and manage your workload to meet service expectations, ensuring team collaboration.
  • Maintain company values and branding in all communications.
  • Collaborate with colleagues and partners to achieve optimal customer outcomes.
  • Take responsibility for resolving issues to completion.
  • Embrace opportunities for personal and professional development.
  • Previous experience with pension platforms is advantageous.

If you are interested in the Client Services Coordinator position, we encourage you to explore this opportunity further.

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