Care Services Coordinator

2 weeks ago

Huntingdon, Cambridgeshire, United Kingdom Cambridgeshire County Council Full time
About the Role

We are seeking a highly organized and communicative individual to join our team as a Care Services Coordinator. In this role, you will be responsible for managing service requests, negotiating care placement prices, and coordinating referrals.

Key Responsibilities
  • Respond to service requests for care home and community services using our block and spot contracts across Cambridgeshire
  • Manage an active case load of referrals and effectively communicate with providers, Service Users, families, and professionals via email and telephone
  • Negotiate and manage care placement prices with independent sector care homes and care agencies
  • Record detailed notes on our case management system (Mosaic) and use the Microsoft Office package on a daily basis and be proficient in its use
  • Assist with monitoring and/or management of budgets in accordance with County council financial processes, systems, and instructions as necessary
  • Undertake general clerical & administrative tasks and support the team and service as required
  • Respond to queries, liaising with Officers, Managers, and departments to ensure all advice and communication (telephone, letters, emails, face-to-face) is delivered to County Council standards and regulatory guidelines
About You

We are looking for a candidate with extensive office administrative experience, a good working knowledge of the Microsoft Office package, and knowledge of health and safety legislation, Data Protection, and Equal Opportunities legislation.

  • Be educated to GCSE Level standard, NVQ3 or equivalent standard (e.g. GNVQ, Certificate in Management, BTech)
  • Have extensive office administrative experience
  • Be fully proficient at using IT systems, with a good working knowledge of the Microsoft Office package
  • Have knowledge of health and safety legislation
  • Have knowledge of Data Protection and Equal Opportunities legislation and their requirements
  • Understand financial management, procedures, and processes
  • Be able to prioritize workload and manage multiple cases
  • Be able to consistently produce work of a high standard
  • Have good interpersonal skills and be able to communicate in a friendly, open, and constructive manner via email and telephone
  • Be able to work on their own initiative with minimal supervision
  • Be committed to continuous service development
  • Be adaptable and flexible to the needs of the Team with a willingness to learn and develop
Our Benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension, and mileage.

  • A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
  • Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
  • Take your bank holidays flexibly to better suit your personal circumstances
  • Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
  • Access to development opportunities, apprenticeships, and qualified coaches to support your personal and professional growth
  • Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
  • Access to Peer Support Groups through our IDEAL staff equality, diversity, and inclusion network
  • Opportunities to nominate and receive Employee Recognition Awards
  • An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

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