Brokerage Officer

About the Role

The successful candidate will be responsible for coordinating care services for Cambridgeshire County Council. This will involve:

• Responding to service requests for care home and community services using our block and spot contracts.
• Managing an active case load of referrals and effectively communicating with providers, service users, families, and professionals.
• Negotiating and managing care placement prices with independent sector care homes and care agencies.
• Recording detailed notes on our case management system (Mosaic) and using the Microsoft Office package on a daily basis.
• Assisting with monitoring and/or management of budgets in accordance with County council financial processes, systems, and instructions as necessary.
• Undertaking general clerical and administrative tasks and supporting the team and service as required.
• Responding to queries, liaising with Officers, Managers, and departments to ensure all advice and communication is delivered to County Council standards and regulatory guidelines.

About You

The successful candidate will:

• Be educated to GCSE Level standard, NVQ3 or equivalent standard.
• Have extensive office administrative experience.
• Be fully proficient at using IT systems, with a good working knowledge of the Microsoft Office package.
• Have knowledge of health and safety legislation.
• Have knowledge of Data Protection and Equal Opportunities legislation and their requirements.
• Understand financial management, procedures, and processes.
• Be able to prioritize workload and manage multiple cases.
• Be able to consistently produce work of a high standard.
• Have good interpersonal skills and be able to communicate in a friendly, open, and constructive manner.
• Be able to work on their own initiative with minimal supervision.
• Be committed to continuous service development.
• Be adaptable and flexible to the needs of the Team with a willingness to learn and develop.

Our Benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension, and mileage.

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family.
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme.
• Take your bank holidays flexibly to better suit your personal circumstances.
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings.
• Access to development opportunities, apprenticeships, and qualified coaches to support your personal and professional growth.
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
• Access to Peer Support Groups through our IDEAL staff equality, diversity, and inclusion network.
• Opportunities to nominate and receive Employee Recognition Awards.
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes.