Brokerage Officer

What will you be doing?

The successful candidate will:

Respond to service requests for care home and community services using our block and spot contracts across Cambridgeshire Manage an active case load of referrals and effectively communicate with providers, Service Users, families and professionals via email and telephone Negotiate and manage care placement prices with independent sector care homes and care agencies Record detailed notes on our case management system (Mosaic) and use the Microsoft Office package on a daily basis and be proficient in its use Assist with monitoring and/or management of budgets in accordance with County council financial processes, systems and instructions as necessary Undertake general clerical & administrative tasks and support the team and service as required. Respond to queries, liaising with Officers, Managers and departments to ensure all advice and communication (telephone, letters, emails, face-to-face) is delivered to County Council standards and regulatory guidelines

About you

The successful candidate will:

Be educated to GCSE Level standard, NVQ3 or equivalent standard (e.g. GNVQ, Certificate in Management, BTech Have extensive office administrative experience Be fully proficient at using IT systems, with a good working knowledge of the Microsoft Office package Have knowledge of health and safety legislation Have knowledge of Data Protection and Equal Opportunities legislation and their requirements Understand financial management, procedures and processes Be able to prioritise workload and manage multiple cases Be able to consistently produce work of a high standard Have good interpersonal skills and be able to communicate in a friendly, open and constructive manner via email and telephone Be able to work on their own initiative with minimal supervision Be committed to continuous service development Be adaptable and flexible to the needs of the Team with a willingness to learn and develop

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage

A comprehensive wellbeing package to cover all aspects of wellbeing , both in and out of work, which can also be accessed by your family Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings Access to development opportunities , apprenticeships and qualified coaches to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network Opportunities to nominate and receive Employee Recognition Awards An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

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