Process Assurance and Controls Specialist

1 month ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD – we really hope you like what you see, and you'll be part of the team that helps us achieve our goals.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.

Job Details

  • Undertaking assurance and control reviews of all processes across Insurer Services, including supplier elements
  • Providing full and clear visibility of all controls and assurance activities and ensuring all controls are in place and effective
  • Ensuring the right level of assurance is in place across all processes in the most effective way, with visibility and tracking of all assurance activities and subsequent review actions
  • Supporting coordination of any deep dive reviews and assurance activities for specific regulatory, conduct and performance outcomes, driving and tracking identified actions through to successful delivery
  • Maintaining and updating regular reporting for the departments assurance and control performance and support any regulatory and cross functional initiatives or activities
  • Working with 2nd line colleagues and 3rd line parties to support strong working partnerships – attending meetings, coordinating reviews and providing updates/reports as required

Skills we would love you to have

  • A strong understanding of assurance and control requirements, ideally within an insurance/claims setting
  • Strong communicator and influencer, with the ability to drive cultural change and the confidence to engage with stakeholders at all levels
  • Strong investigatory and analytics skills, able to compiles concise reporting from multiple sources

What we offer

At Hastings Direct, we're committed to creating a positive and inclusive work environment that supports the well-being of our colleagues. We offer a range of benefits and perks to help you thrive in your role, including:

  • Attractive salary based on experience (pay reviews also completed each year)
  • Flexible working – we champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home
  • Competitive Bonus Scheme – all colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March
  • Physical Wellbeing – we like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan
  • Financial Wellbeing – as well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support
  • Mental Wellbeing Programme – at Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well

There's more

We're proud to offer a range of benefits and perks to help you thrive in your role, including:

  • 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks
  • Access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes
  • Discounted and free onsite facilities, social events throughout the year and much more

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

  • Process Assurance Specialist

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Process Assurance Specialist to join our Insurer Services team at Hastings Direct. As a key member of our assurance team, you will play a critical role in ensuring the effectiveness and efficiency of our processes.Key ResponsibilitiesLead assurance and control reviews of all processes across Insurer Services,...

  • Process Assurance and Controls Specialist

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Welcome to Hastings DirectWe're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the...

  • Process Assurance and Controls Specialist

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct – From our Group HR Director Pam AngelWe're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that...

  • Process Improvement Specialist

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Process Improvement Specialist to join our team at Hastings Direct. As a key member of our organization, you will play a critical role in driving process improvement and strategic change delivery.Key ResponsibilitiesInput into the design, delivery, and embedding of the Process Improvement FrameworkLead strategy,...

  • Process Improvement Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Process Improvement Lead to join our team at Hastings Direct. As a key member of our organization, you will play a critical role in driving process improvement and strategic change delivery across our operations.Key ResponsibilitiesDesign, deliver, and embed the Process Improvement Framework to drive operational...

  • Process Improvement Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Process Improvement Lead to join our team at Hastings Direct. As a key member of our organization, you will play a critical role in driving process improvement and strategic change delivery across our operations.Key ResponsibilitiesDesign, deliver, and embed the Process Improvement Framework to drive operational...

  • Process Improvement Specialist

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Process Improvement Lead to join our team at Hastings Direct. As a key member of our organization, you will play a critical role in driving process improvement and strategic change delivery across our operations.Key ResponsibilitiesDesign, deliver, and embed the Process Improvement Framework to drive operational...

  • Process Improvement Specialist

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Process Improvement Lead to join our team at Hastings Direct. As a key member of our organization, you will play a critical role in driving process improvement and strategic change delivery across our operations.Key ResponsibilitiesDesign, deliver, and embed the Process Improvement Framework to drive operational...

  • Process Improvement Specialist

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct, where we're committed to delivering exceptional customer experiences and driving business growth. As a Process Improvement Lead, you'll play a key role in shaping our operational excellence and ensuring we stay ahead of the curve. Your expertise will help us identify areas for improvement, implement process changes, and measure...

  • Financial Control Specialist

    2 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Are you looking for a challenging role in financial control? Do you have experience with financial frameworks and compliance? We are seeking a skilled Financial Control Specialist to join our team at Hastings Direct.Key Responsibilities:Champion the Financial Control Framework Strategy and assist the company with adherence to the principles and requirements...

  • Process Improvement Lead

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWelcome to Hastings Direct, where we're shaping the future of insurance. As a Process Improvement Lead, you'll play a pivotal role in driving our growth and success. We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market.Key ResponsibilitiesDesign, deliver, and embed the Process Improvement...

  • Claims Recovery Specialist

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Recovery Claims Specialist Role OverviewWe are seeking a highly skilled Recovery Claims Specialist to join our team at Hastings Direct. As a key member of our recovery team, you will be responsible for identifying missed recovery opportunities, supporting technical development through coaching and communication, and working with our legal panel to improve...

  • Process Management Specialist

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job SummaryAs a Process Management Specialist at Hastings Direct, you will play a critical role in driving business improvement and process optimization across the organization.Key ResponsibilitiesDevelop and maintain process documentation, including standard operating procedures and process maps.Liaise with cross-functional teams to identify areas for...

  • Claims Recovery Specialist

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Role OverviewHastings Direct is seeking a skilled Claims Recovery Specialist to join our team. As a key member of our recovery team, you will be responsible for identifying missed recovery opportunities, supporting technical development, and working with our legal panel to improve our recovery process.Key ResponsibilitiesMonthly 2nd stage reviews relating to...

  • Financial Control Specialist

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Careers Full time

    Financial Control Accountant RoleWe're a digital insurance provider with ambitious plans to become 'the best and biggest' in the UK market. Our continued success relies on the contribution of talented colleagues like you.As a Financial Control Accountant, you'll champion the Financial Control Framework Strategy and assist the company with adherence to its...

  • Business Process Optimization Specialist

    2 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Summary: We are looking for a motivated and skilled Process Management Specialist to join our team at Hastings Direct. About the Role: As a Process Management Specialist, you will be responsible for managing and optimizing our business processes to ensure efficiency and productivity. Key Responsibilities: Develop and implement process improvements to...

  • Quality Assurance Specialist

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Park Holidays UK Full time

    Quality Assurance EngineerPark Holidays UK is seeking a skilled Quality Assurance Engineer to join our Digital Development Team. As a key member of the team, you will play a crucial role in ensuring the quality of our digital products.Key Responsibilities:Create automated testing processes for ecommerce platformsDevelop an automated testing strategyWork with...

  • Quality Assurance Specialist

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Park Holidays UK Full time

    Quality Assurance EngineerPark Holidays UK is seeking a skilled Quality Assurance Engineer to join our Digital Development Team. As a key member of the team, you will play a crucial role in ensuring the quality of our digital products.Key Responsibilities:Create automated testing processes for ecommerce platformsDevelop an automated testing strategyWork with...

  • Quality Assurance Manager

    7 days ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Regulatory Compliance and Risk Management ExpertWe are seeking a skilled Regulatory Compliance and Risk Management Expert to join our team at Hastings Direct. As a key member of our organization, you will be responsible for providing expertise and steer for relevant regulator requirements across our motor claims, home claims and anti-fraud areas.Key...

  • Risk Management Specialist

    3 days ago

    Bexhill, East Sussex, United Kingdom Hastings Insurance Services Ltd Full time

    Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our team is dedicated to providing excellent customer service, and we're looking for a skilled Risk Management Specialist - Claims Assurance to join our team.Job DetailsWe offer an attractive salary based on experience (pay reviews also...