Process Improvement Specialist

3 weeks ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time
About the Role

We are seeking a highly skilled Process Improvement Lead to join our team at Hastings Direct. As a key member of our organization, you will play a critical role in driving process improvement and strategic change delivery across our operations.

Key Responsibilities
  • Design, deliver, and embed the Process Improvement Framework to drive operational excellence.
  • Lead strategy, process, and journey reviews using various tools and methodologies to identify opportunities for improvement and innovation.
  • Utilize data and data mining tools to identify process adherence levels, inefficiencies, leakage, control failures, root cause, and other areas of focus.
  • Document agreed actions and improvement measures, own and drive delivery of improvements, assess impact, and provide regular reporting.
  • Deliver internal upskilling training to the team and provide ongoing support as needed.
  • Collaborate closely with other change teams across the function and business to champion collaboration, engagement, and alignment.
Requirements
  • Strong experience in process improvement and strategic change delivery, with operational process experience ideally gained within insurance, financial services, or energy.
  • Solid understanding of risk, control, and assurance.
  • Good understanding of commercial objectives.
What We Offer

As a Process Improvement Lead at Hastings Direct, you will enjoy a range of benefits, including:

  • Attractive salary based on experience, plus car allowance.
  • Flexible working arrangements, including hybrid working options.
  • Competitive bonus scheme, based on individual and business performance.
  • Private medical insurance, pension contribution match up to 10%, and life assurance cover.
  • Financial wellbeing support, including discounts and cashback at everyday retailers and on our own products.
  • Mental wellbeing programme, including access to the Thrive mental health app and colleague assistance programme.

We are an equal opportunities employer and welcome applications from all suitably skilled persons, regardless of their background or characteristics. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

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