Head of Advice Services

4 days ago


Reading, Reading, United Kingdom Prospectus Full time

Job Summary

We are seeking an experienced and inspiring leader to join our team at Prospectus as an Interim Advice Service Manager. As a key member of our organization, you will play a crucial role in improving the support provided to our clients and establishing a sustainable structure for our advice service.

About the Role

  • As an Interim Advice Service Manager, you will be responsible for ensuring the day-to-day planning and supervision of our advice service, including managing a team of volunteer advisers and coaching and growing new volunteers.
  • You will work closely with our Head of Advice to develop our services and offer high-quality advice and support to our clients, while delivering against our Service Level Agreements (SLAs) and contracts.
  • With a strong understanding of advice and advice issues, you will be able to support the team with complex work and Quality Assurance and Accreditation (QAA) processes.
  • You will also be responsible for developing our volunteer team and ensuring that they have the necessary supervision and support to deliver high-quality advice and support to our clients.

Key Responsibilities

  • Develop and implement strategies to improve the support provided to our clients and establish a sustainable structure for our advice service.
  • Manage a team of volunteer advisers and provide coaching and mentoring to ensure they have the necessary skills and knowledge to deliver high-quality advice and support.
  • Work closely with our Head of Advice to develop our services and deliver against our SLAs and contracts.
  • Develop and implement Quality Assurance and Accreditation (QAA) processes to ensure that our advice service meets the highest standards.
  • Recruit, train, and develop a team of volunteer advisers to support the delivery of our advice service.

Requirements

  • Proven experience in managing a team and delivering high-quality advice and support to clients.
  • Strong understanding of advice and advice issues, including housing, debt, employment, and benefits.
  • Ability to develop and implement strategies to improve the support provided to clients and establish a sustainable structure for our advice service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on delivering high-quality results.

What We Offer

We invest in our employees' journeys and are committed to supporting them with their applications. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.



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