Lead Booking Coordinator

4 weeks ago

Huntingdon, Cambridgeshire, United Kingdom Royal Papworth Hospital NHS Foundation Trust Full time

Job Overview

We are seeking a dedicated and proactive full-time Lead Booking Coordinator to join our Clinical Administration booking team. This role is pivotal in enhancing the patient experience and ensuring a seamless journey through our healthcare services.

If you thrive in a dynamic environment, enjoy diverse responsibilities, and are passionate about contributing to patient care, this position is essential for maintaining a positive patient experience.

Your primary responsibilities will include engaging with patients via phone, managing appointment scheduling, and overseeing admissions to minimize wait times. You will also be responsible for accurately entering data into various IT systems.

The ideal candidate will possess strong attention to detail, patience, and excellent communication skills, both verbal and written. You should be comfortable liaising with colleagues across different departments and handling a high volume of patient interactions daily.

We are looking for someone with a solid teamwork ethic, accountability, and the ability to perform under pressure. This role is open to professionals who can bring valuable attributes to our team. We are committed to providing the necessary support for your professional growth within this role.

Key Responsibilities

- Deliver high-quality, patient-centered administrative support and customer service.

- Collaborate within a centralized booking team to coordinate inpatient admissions and outpatient appointments.

- Manage specific service delivery tasks, taking initiative to resolve issues and escalate concerns to the Team Leader when necessary. This may also involve supervising other team members on a day-to-day basis.

About Our Organization

Royal Papworth Hospital NHS Foundation Trust is the premier heart and lung hospital in the UK, providing care to over 50,000 patients annually. We are recognized for performing the highest number of heart and lung transplants in the UK and for our pioneering work in emergency heart attack treatment and respiratory care.

Located on the Cambridge Biomedical Campus, a leading center for medical research and health science in Europe, our Trust is at the forefront of innovative treatments. We are proud to have been the first hospital trust in the UK to receive an outstanding rating across all five areas assessed by the Care Quality Commission.

Our core values of compassion, excellence, and collaboration guide our work, and we encourage all team members to embody these principles in their daily interactions. We celebrate diversity and welcome applications from individuals of all backgrounds.

Qualifications and Experience

Essential

  • ECDL or equivalent IT proficiency
  • GCSEs in English and Maths or equivalent qualifications
  • NVQ Level 3 in Administration or Customer Care or relevant experience

Experience

Essential

  • Experience in a customer-facing role
  • Previous supervisory or team support experience
  • Proven ability to input accurate data into electronic systems
  • Familiarity with relevant software applications
  • Experience in general administrative procedures within an office setting
  • Ability to communicate sensitive information effectively
  • Strong attention to detail in both written and electronic communications
  • Capability to work collaboratively within a multidisciplinary team
  • Skill in organizing and prioritizing workload based on departmental needs

Additional Criteria

Essential

  • Evidence of commitment to the Trust's values: Compassion, Excellence, Collaboration

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