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Customer Experience Coordinator

2 months ago

Huntingdon, Cambridgeshire, United Kingdom Cox Automotive Full time
About the Role

Cox Automotive is seeking a highly skilled and experienced Customer Support Administrator to join our team. As a key member of our support function, you will play a critical role in ensuring the delivery of exceptional customer service and support to our customers.

Key Responsibilities
  • Process Management:
    • Ensure accurate and timely data input of vehicle documents.
    • Efficiently manage and maintain accurate filing of vehicle documents.
    • Process daily post, ensuring all documents are posted to the correct customers on time.
    • Responsible for booking in units at multiple Cox Automotive locations.
    • Utilize multiple external customer databases and systems.
    • Coordinate with multiple Cox Automotive sites and auction sites to ensure smooth transition of units to sale.
  • Customer Service:
    • Provide exceptional customer service, responding to general customer inquiries in a timely and efficient manner.
    • Develop and maintain excellent relationships with customers and vendors.
    • Serve as the primary point of contact for a portfolio of customers, ensuring administration processes are completed to a high standard and within SLAs.
    • Collaborate with key customers to enhance the customer experience.
  • Skills and Qualifications:
    • Experience working within rigid regulations and procedures.
    • Proven customer-facing experience with the ability to resolve customer queries and complaints.
    • Excellent customer service skills.
    • Strong administration skills.
    • A keen eye for detail and accurate data entry skills.
    • Excellent interpersonal and communication skills.
    • Able to use initiative and be flexible in a fast-paced environment.
    • Able to work as part of a team to ensure successful delivery of services.
    • Strong time management and organizational skills with the ability to work under pressure to tight deadlines.
What We Offer

Cox Automotive is a dynamic and growing company that offers a competitive salary and benefits package, as well as opportunities for professional growth and development.