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Lead Patient Transport Coordinator
3 months ago
Join Our Team as a Lead Patient Transport Coordinator
We are excited to offer a remarkable opportunity for a Lead Patient Transport Coordinator to become part of our dedicated team.
The primary function of the Lead Patient Transport Coordinator is to oversee contract execution, staffing, conduct, and adherence to quality standards. Ensuring exceptional patient care is paramount, and you will be responsible for instilling these values within your team. Additionally, the Lead Coordinator will provide support in patient transportation as needed.
Key Responsibilities:
- Operational Excellence: Deliver outstanding customer service by ensuring timely departures of transport staff from the base.
- Compliance Oversight: Collaborate with the Compliance Team to conduct regular Health and Safety checks, ensuring all operations and equipment meet regulatory standards.
- Fleet Management: Work closely with the Fleet Supervisor to guarantee that all vehicles are roadworthy and perform routine checks to maintain optimal hygiene and performance.
- Data Integrity: Maintain accurate employee records in personal data management systems to support payroll and leave management.
- Performance Metrics: Assist the Contract Manager in achieving Key Performance Indicators (KPIs) and contribute innovative ideas for service enhancement.
- Team Development: Conduct performance reviews for transport staff in accordance with company policies.
- Training Initiatives: Ensure all operational areas provide exceptional patient service through ongoing training and assessments.
Do You Have What It Takes?
- Experience in a regulated, complex business environment, preferably in healthcare logistics.
- A genuine passion for patient care and service excellence.
- Strong communication skills, both written and verbal, with the ability to engage effectively at all organizational levels.
- Commercial awareness with a proven track record of meeting KPIs in a regulated industry.
- Exceptional problem-solving abilities.
- Capability to mentor and guide team members.
- Outstanding organizational skills with the ability to manage multiple priorities.
- Meticulous attention to detail.
- Ability to remain composed under pressure and demonstrate initiative.
- A valid UK driving license.
Our Core Values:
We believe in collaboration, agility, reliability, and empowerment, working as a unified team to meet the needs of our patients and communities.
About EMED Group:
As the largest Patient Transport and Care Partner to the NHS, EMED Group is dedicated to providing equal opportunities and fostering an inclusive and safe working environment for all employees.
