Customer Service Representative

3 days ago


Reading, Reading, United Kingdom Thames Water Full time
Customer Service Agent

We're seeking a skilled Customer Service Agent to join our Operations Contact Centre team. As a key point of contact for customers, you'll play a vital role in delivering exceptional service and making a positive impact.

Key Responsibilities:
  • Provide clear guidance and support to customers via phone, ensuring they feel informed and reassured throughout the process.
  • Utilize advanced Salesforce and Amazon Web Services technology to accurately log interactions and understand the reason behind each call.
  • Work collaboratively with customers to deliver outcomes that meet their needs, whether it's providing information or arranging an engineer visit.
What You'll Need:
  • Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner.
  • Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Proficiency in using Salesforce and Amazon Web Services technology.
Working Arrangements:

This is a hybrid role, with an 8-hour shift between 6 am and 10 pm, Monday to Friday. You'll work one full weekend in three, including any bank holidays that fall on your normal working day.



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