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Lead IT Support Specialist
3 months ago
Job Overview
At McLaren, we are dedicated to establishing the benchmark for excellence in competitive sports. Every team member plays a vital role in this mission. If you are eager to showcase your innovations to a global audience, track your advancements with precision, and contribute to a legacy of racing excellence, you are in the right place. Your journey towards high performance begins here.
Role Objective:
This position is crucial in ensuring that end-user support functions seamlessly and dependably. You will be tasked with maintaining the IT ecosystem, resolving technical challenges, and addressing user inquiries. Given the dynamic nature of our environment, adaptability in working hours is essential.
You will become part of a vibrant, supportive, and goal-oriented team that offers its members flexibility, independence, and thrilling opportunities across various racing series.
Key Responsibilities:
This role will spearhead the effective execution of significant technical upgrades aimed at enhancing the responsiveness and reliability of IT support services for our end-user community.
Your responsibilities will encompass the entire end-user systems landscape, including the devices and platforms utilized. You will ensure that new and updated business solutions align with organizational needs, delivering measurable business benefits while adhering to best practices in technology deployment and industry standards.
Core Duties:
- Utilize advanced technical expertise across diverse technology domains to devise solutions for both standard and unique challenges.
- Prioritize issue resolution based on impact to ensure timely responses.
- Conduct root cause analysis to facilitate permanent solutions wherever feasible.
- Embrace innovation and new methodologies, integrating them into our operational framework.
- Take full ownership of end-user concerns with a strong commitment to accountability.
- Foster and sustain relationships with key business stakeholders and vendors.
- Make tactical decisions to implement initiatives that drive results.
- Manage task prioritization in a high-pressure setting, including aligning customer expectations.
Qualifications and Skills:
- Proven experience in addressing complex technical issues in collaboration with cross-functional teams.
- Extensive knowledge of the Microsoft Office 365 suite.
- Comprehensive understanding and experience with various operating systems, including Mac OS and Windows 10.
- Familiarity with enterprise-level infrastructure such as Azure AD, Windows Server, Hyper-V, SSO, SCCM, Group Policy, and Security protocols.
- Solid grasp of networking concepts, including VLANs, VPN, DHCP, DNS, LAN, WAN, and Cisco Meraki.
- Some experience in hardware procurement and asset management.
- Understanding of ITIL and Service Management best practices.
- Certifications such as MCP/MCITP/CCNA are desirable.
Personal Attributes:
- Ability to cultivate and maintain relationships with clients, colleagues, and stakeholders.
- Strong verbal and written communication capabilities.
- Exceptional customer service skills demonstrated in high-pressure environments.
- Capacity to remain composed and efficient under stress.
- Proficient in problem-solving and organization within an enterprise context.
- Ability to assimilate technical information and convey it effectively to both technical and non-technical audiences.
What We Offer:
At McLaren, we are committed to continuous improvement and aspire to be the most innovative and thrilling racing team globally. Our collective mission is to set the standards for excellence in competitive sports. We approach each day with enthusiasm and a readiness to contribute.
We promote and support diversity, equity, and inclusion, fostering a culture that values differences and combats discrimination in our workplace.
McLaren Racing operates from a state-of-the-art facility, offering hybrid working arrangements. Our sustainable campus features numerous amenities, including fitness facilities, dining options, and various relaxation areas.
We provide a comprehensive benefits package, including private healthcare, vehicle schemes, life insurance, and generous pension contributions.
