Complaints Coordinator
4 weeks ago
We are seeking a highly skilled Complaints Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our close-knit team, you will be responsible for managing your own caseload of complaints made by patients, relatives, and carers who use our services.
Main Responsibilities- Liaise with patients, carers, and relatives to understand their concerns and work with them to resolve issues.
- Coordinate complaint responses in accordance with Trust processes and policy, ensuring all complaints are responded to in a comprehensive, timely, and professional manner.
- Support other governance and patient experience work, including training to improve the overall experience for people who use our services.
Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK's largest providers of integrated hospital and community-based healthcare. We deliver high-quality care, training, and research, and have a budget in excess of £1.2 billion. Our team of 18,500 staff provides over 2 million patient contacts every year.
Requirements- Postgraduate diploma or equivalent qualification in a relevant field, or equivalent breadth of experience and training.
- Experience of working in a large, complex organisation, with relevant experience of complaints handling procedures.
- Excellent written and verbal communication skills, with the ability to manage competing deadlines and prioritise tasks effectively.
We offer a competitive salary, excellent benefits, and opportunities for professional development. Our team is committed to delivering high-quality care and improving the patient experience. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
-
Complaints Coordinator
4 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a skilled Complaints Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a Complaints Coordinator, you will play a vital role in managing complaints made by patients, relatives, and carers who use our services.Key Responsibilities:Liaise with patients, carers, and relatives to understand their...
-
Complaints Coordinator
3 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a skilled Complaints Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our close-knit team, you will be responsible for managing your own caseload of complaints made by patients, relatives, and carers who use our services.The successful candidate will have excellent interpersonal...
-
Complaints Resolution Specialist
3 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a skilled Complaints Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a Complaints Coordinator, you will play a vital role in managing complaints made by patients, relatives, and carers who use our services.The successful candidate will have excellent interpersonal skills, experience in producing...
-
Complaints Resolution Specialist
3 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our close-knit team, you will be responsible for managing a caseload of complaints made by patients, relatives, and carers who use our services.As a Complaints Resolution Specialist, you will liaise...
-
Weekend Support Coordinator
3 weeks ago
Sheffield, Sheffield, United Kingdom Primary Care Sheffield Full timeOrganisational ValuesAs an employee of Primary Care Sheffield, you will be committed to PCSs organisational values:Person Centred: being empathic and understanding of the individual.Empowering: actively engaging staff, our population, and partner organisations in improving the health and wellbeing of Sheffield people.Job SummaryPrimary Care Sheffield (PCS)...
-
Patient Support Coordinator
4 weeks ago
Sheffield, Sheffield, United Kingdom Montu UK Full timeRole OverviewThe Patient Support Coordinator will play a vital role in the operations team at Montu UK, facilitating access to cannabis therapies for patients. This dynamic and patient-centric individual will be responsible for scheduling and coordinating patient appointments, handling payments, and maintaining electronic health records.Key...
-
Operational Shift Coordinator
3 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking an experienced Operational Shift Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. The successful candidate will be responsible for providing day-to-day operational shift coordination to the administrative team, supervising the call handling team, control room staff, and drivers to ensure the...
-
Transport Support Coordinator
1 week ago
Sheffield, Sheffield, United Kingdom DX Full timeJob Summary: We are seeking a skilled Transport Support Coordinator to provide administrative support for our traffic teams. This role ensures the accurate flow of information throughout traffic and warehousing operations, escalating issues as necessary. The successful candidate will have extensive contact with external customers, answering queries and...
-
Export Coordinator
1 month ago
Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Ltd Full timeExport Administrator OpportunitySue Ross Recruitment Ltd is working with a successful manufacturing company to find an experienced Export Administrator to join their team on a 12-month contract.This role requires a skilled professional to provide an exceptional customer experience by handling customer queries and complaints.Process export paperwork and...
-
Export Coordinator
1 month ago
Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Ltd Full timeExport Administrator OpportunitySue Ross Recruitment Ltd is working with a successful manufacturing company to find an experienced Export Administrator to join their team on a 12-month contract.This role requires a skilled professional to provide an exceptional customer experience by handling customer queries and complaints.Process export paperwork and...
-
Export Coordinator
1 month ago
Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Ltd Full timeExport Administrator OpportunitySue Ross Recruitment Ltd is working with a successful manufacturing company to find an experienced Export Administrator to join their team on a 12-month contract.This role requires a skilled professional to provide an exceptional customer experience by handling customer queries and complaints.Process export paperwork and...
-
Export Coordinator
1 month ago
Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Ltd Full timeExport Administrator OpportunitySue Ross Recruitment Ltd is working with a successful manufacturing company to find an experienced Export Administrator to join their team on a 12-month contract.This role requires a skilled professional to provide an exceptional customer experience by handling customer queries and complaints.Process export paperwork and...
-
Operational Shift Coordinator
3 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking an experienced Operational Shift Coordinator to join our team at the Sheffield GP Collaborative Centre. As a key member of our administrative team, you will be responsible for providing day-to-day operational shift coordination, supervising call handling teams, and ensuring the effective delivery of our services.Main...
-
Resident Experience Coordinator
3 weeks ago
Sheffield, Sheffield, United Kingdom Centrick Full timeResident Experience CoordinatorWe are seeking a highly motivated and customer-focused Resident Experience Coordinator to join our team at Centrick. As a key member of our resident experience team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our residents.Key Responsibilities:Manage warm leads...
-
Resident Experience Coordinator
3 weeks ago
Sheffield, Sheffield, United Kingdom Centrick Full timeJob Title: Resident Experience CoordinatorWe are seeking a highly motivated and customer-focused Resident Experience Coordinator to join our team at Centrick. As a key member of our property management team, you will be responsible for delivering exceptional customer service to our residents, ensuring their needs are met and exceeded.Key...
-
Operational Shift Coordinator
3 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking an experienced and skilled Operational Shift Co-ordinator to join our team at the Sheffield GP Collaborative Centre. As a key member of our administrative team, you will be responsible for providing day-to-day operational shift coordination, supervising call handling teams, and ensuring the effective delivery of services.Main...
-
Export Coordinator
4 weeks ago
Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Ltd Full timeSue Ross Recruitment Ltd is seeking an experienced Export Administrator to provide exceptional customer service and support to our client, a leading manufacturing company based in the North of Sheffield region.This 12-month contract role requires a skilled professional to handle export paperwork, customer queries, and technical advice, while maintaining a...
-
French Speaking Customer Service Representative
4 weeks ago
Sheffield, Sheffield, United Kingdom Chase & Holland Full timeCustomer Service Specialist OpportunityChase & Holland is proud to be working with a global manufacturing and distribution business in the Sheffield area who are seeking a professional Customer Service Specialist to join their team.This is a fantastic opportunity to contribute towards the overall customer experience by supporting across the customer order...
-
Customer Service Representative
4 weeks ago
Sheffield, Sheffield, United Kingdom Chase & Holland Full timeCustomer Service Specialist OpportunityChase & Holland is working with a global manufacturing and distribution business in the Sheffield area to find a skilled Customer Service Specialist to join their team.This is a fantastic opportunity to contribute to the overall customer experience by supporting across the customer order process, including complex and...
-
Operational Shift Coordinator
1 month ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking an experienced and skilled Operational Shift Coordinator to join our team at the Sheffield GP Collaborative Centre. As a key member of our administrative team, you will be responsible for providing day-to-day operational shift coordination, supervising the call handling team, control room staff, and drivers to ensure the effective...