Operational Shift Coordinator

4 weeks ago


Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

Job Summary

We are seeking an experienced Operational Shift Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. The successful candidate will be responsible for providing day-to-day operational shift coordination to the administrative team, supervising the call handling team, control room staff, and drivers to ensure the effective and efficient delivery of our services.

Main Duties

  • Ensure operational plans are implemented effectively to deliver efficient, effective, and innovative services.
  • Assist the GP Collaborative Management Team in delivering the service to meet agreed aims and objectives.
  • Assist the GPC Management Team with Human Resources management, Complaints, and IT systems/processes to ensure an effective and efficient service.
  • Ensure administrative staff capacity is managed effectively and efficiently to meet the demands of the service.
  • Work across the 24-hour service needs on a rota basis to ensure 24-hour cover is provided to support staff and maintain service delivery.
  • Line manage designated staff in line with HR processes and policies.

About Us

Sheffield Teaching Hospitals NHS Foundation Trust is a leading healthcare provider in the UK, and we are committed to delivering high-quality patient care. As an Operational Shift Coordinator, you will be part of a dynamic team that is passionate about delivering excellent services. We offer a range of benefits, including professional development opportunities, a supportive work environment, and a commitment to staff well-being.

Requirements

  • GCSE level C or above in English and Maths or equivalent qualification/experience.
  • NVQ level 3 qualification or equivalent qualification/experience.
  • IT qualification, European Computer Driving Licence/RSA/ICR III or equivalent qualification/experience.
  • Excellent organisational skills with the ability to deliver work in line with Directorate priorities and timescales.
  • Excellent verbal and written communication skills.
  • Ability to work in a multi-disciplinary team.
  • Problem-solving and change management skills.
  • Extensive knowledge of general office software, including Microsoft Office, Excel, and Email.
  • Confident when dealing with patients, colleagues, and members of the general public in a confidential manner.
  • Ability to work on own initiative with minimum supervision and to prioritise own workload.


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