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Aftermarket Parts Technical Support Engineer

2 months ago

Peterborough, United Kingdom Entech Technical Solutions Limited Full time
Job Description

**Technical Support Specialist**

We are seeking a highly skilled Technical Support Specialist to join our team at Entech Technical Solutions Limited. As a Technical Support Specialist, you will be responsible for providing technical support and guidance to our customers and dealers.

Key Responsibilities:

  • Provide technical support and guidance to customers and dealers on aftermarket parts and technical issues.
  • Develop and implement procedures to ensure product quality and performance.
  • Conduct root cause investigations and corrective actions to minimize impact to our customers.
  • Collaborate with colleagues in different geographies to achieve business objectives.
  • Work closely with internal stakeholders to identify and recommend alternative courses of action.
  • Develop and implement plans to enhance customer loyalty and improve product sales.
  • Manage and resolve customer issues in a timely and professional manner.
  • Develop and maintain technical specifications and instructions to ensure product quality and performance.
  • Facilitate dealer and customer visits to provide support for new product introduction or assist with technical issues.

Requirements:

  • Technical support/service engineering background and detailed knowledge.
  • Problem-solving ability, proof in previous Technical Support experience.
  • Technical foundation in Complex Machinery, Whole System Automotive or Heavy Goods Vehicle / Similar experience.
  • Engineering degree or HND/HNC.
  • Ability to work as part of a team and collaborate with colleagues in different geographies.
  • Must be on site minimum 3 days a week, but work from home is available.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with a leading company in the industry.
  • Chance to develop and grow your career in a dynamic and fast-paced environment.

Language:

English (en-US)