Parts and Service Expert

2 weeks ago

Peterborough, Peterborough, United Kingdom Caterpillar Full time

About Caterpillar

Caterpillar is a leading manufacturer of industrial engines and equipment, with a strong focus on sustainability and innovation. Our Industrial Power Systems Division (IPSD) designs, tests, and manufactures engines that power a wide range of applications, including marine, petroleum, and industrial applications.

Job Summary

We are seeking an experienced Aftermarket Senior Parts Consultant to join our Sales, Marketing, Servicing & Parts (SMSP) Aftermarket team. As a key member of our team, you will be responsible for driving sales growth objectives and profitability through the ownership of multiple categories of parts.

Key Responsibilities

  • Analyze company profiles and operations to develop and align marketing strategies with organizational goals and objectives.
  • Conduct market and competitive research to identify new opportunities and industry trends.
  • Establish metrics to monitor and review the effectiveness of existing marketing strategies, suggesting necessary interventions for improvement.
  • Maintain effective internal communications in the marketing department to discuss and align marketing strategy to changing organizational scenarios.
  • Lead projects that support our organizational strategy.

Requirements

  • Extensive experience in customer-facing roles, with a strong focus on customer satisfaction and needs.
  • Strategic thinking and problem-solving skills, with the ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors.
  • Consulting skills, with the ability to provide technical or business guidance to clients, both internal and external.
  • Effective communication skills, with the ability to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Preferred Qualifications

  • Experience working within a category procurement environment, with an understanding of go-to-market strategies.
  • Technical leadership skills, with the ability to drive actions through the organization.
  • Strong commercial acumen within a sales environment.
  • Project management or Six Sigma black belt experience.

About the Role

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of Caterpillar's Industrial Power Systems Division. If you are a motivated and experienced professional with a passion for sales, marketing, and customer satisfaction, we encourage you to apply for this role.

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