Current jobs related to Hotel Reservations Specialist - Lancaster, Lancashire - Hilton Grand Vacations

  • Hotel Reservations Specialist

    4 weeks ago

    Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time

    Job Title: Hotel Reservations SpecialistJob Summary: We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone...

  • Hotel Reservations Specialist

    4 weeks ago

    Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time

    Job Title: Hotel Reservations SpecialistJob Summary: We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone...

  • Hotel Reservations Specialist

    3 weeks ago

    Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time

    Job Title – Hotel Reservations SpecialistAbout the RoleWe are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance to hotel guests via inbound...

  • Hotel Reservations Specialist

    2 months ago

    Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time

    Job Title: Hotel Reservations SpecialistAt Hilton Grand Vacations, we are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone calls and...

  • Hotel Reservations Specialist

    2 months ago

    Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time

    Job Title: Hotel Reservations SpecialistAt Hilton Grand Vacations, we are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone calls and...

  • Hotel Reservations Specialist

    3 weeks ago

    Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time

    Job Title: Hotel Reservations SpecialistWe are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone calls and...

  • Hotel Reservations Specialist

    3 weeks ago

    Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time

    Job Title: Hotel Reservations SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone...

  • Hotel Reservations Agent

    3 weeks ago

    Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time

    Job Title – Hotel Reservations Specialist (Inbound)At Hilton Grand Vacations, we are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team in Lancaster. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and...

  • Club Administration Support Specialist

    3 weeks ago

    Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time

    Job Title: Contracts & Club Admin AssistantAbout the Role:We are seeking a highly organized and detail-oriented individual to join our Contracts and Club Administration Team as a Contracts and Club Admin Assistant. As a key member of our team, you will provide administrative support to our European Sales Team, Members/Owners, and colleagues.Key...

  • Specialist Hotel Reservations

    5 months ago

    Lancaster, United Kingdom Hilton Grand Vacations Full time

    **Job Title** - Hotel Reservations Specialist (Inbound) **Employer** - Diamond Resorts (a subsidiary of Hilton Grand Vacations) **Location** - Lancaster Office/Hybrid Working available. We are now recruiting for a Hotel Reservations Agent for our Inbound Hotel Reservations Contact Centre in our Head Office on the outskirts of Lancaster city...

  • Specialist Hotel Reservations

    5 months ago

    Lancaster, United Kingdom Hilton Grand Vacations Full time

    **Job** **Description** **Job Title** - Hotel Reservations Specialist (Inbound) **Employer** - Diamond Resorts (a subsidiary of Hilton Grand Vacations) **Location** - Lancaster Office/Hybrid Working available. We are now recruiting for a Hotel Reservations Agent for our Inbound Hotel Reservations Contact Centre in our Head Office on the outskirts of...

  • Specialist Hotel Reservations

    5 months ago

    Lancaster, United Kingdom Hilton Grand Vacations Full time

    Job Description Job Description Job Title – Hotel Reservations Specialist (Inbound) Employer – Diamond Resorts (a subsidiary of Hilton Grand Vacations) Location – Lancaster Working Hours – The role requires the successful candidate to work five days over seven, 40 hours per week, between the hours of 8am-8pm across rostered...

  • Hotel Reservations Supervisor

    5 months ago

    Lancaster, United Kingdom Hilton Grand Vacations Full time

    **Job Title** - Contact Centre Supervisor (Inbound) **Employer** - Diamond Resorts (a subsidiary of Hilton Grand Vacations) **Location** - Lancaster Office/Hybrid Working available. We are now recruiting for a Reservations Supervisor for our Inbound Hotel Reservations Contact Centre in our Head Office on the outskirts of Lancaster city centre. **What...

  • Receptionist

    5 months ago

    Lancaster, United Kingdom Royal Kings Arms Hotel Full time

    Job description **About The Royal Kings Arms Hotel** We are a 55 bedroom Hotel, with a busy Brasserie Restaurant and Champagne and Cocktail bar. We are looking for a Part Time Receptionist to join our friendly team. **Key Responsibilities** - guest check-in and check-out - on-line and telephone reservations - dealing with guest enquiries - general office...

  • Global Inventory Systems Specialist

    5 months ago

    Lancaster, United Kingdom Hilton Grand Vacations Full time

    Job Title - Permanent, Specialist, Global Inventory Systems Employer - Diamond Resorts (a subsidiary of Hilton Grand Vacations) Location - Remote, Hybrid or Citrus House We are now recruiting for a _Specialist, Global Inventory Systems_ for our _Citrus House Office on the outskirts of Lancaster city centre._ **What will I be doing?** As a _Specialist,...

  • Yield Management Accounts Assistant

    5 months ago

    Lancaster, United Kingdom Hilton Grand Vacations Full time

    Yield Management Accounts Assistant - ** Temp 12 Months Maternity Cover** Reporting to: European Operations Accounting Manager **Overview** To support Rental Programme working closely with internal colleagues within Finance team (UK and non-UK teams) and external suppliers and customers to ensure smooth day-to-day running of finance functions and...

  • Head of Reception

    5 months ago

    Lancaster, United Kingdom Thurnham Hall Full time

    RESORT: Thurnham Hall LOCATION: Thurnham, Lancaster, LA2 0DT HOURS: 40 per week SALARY: £12.86 per hour Reporting to the Resort Manager_,_ the main job duties will include, but are not limited to: - To manage the Reception Team on a daily basis in line with the company standards of service excellence - To manage reservations and pre-arrival requests,...

  • Instructor

    5 months ago

    Lancaster, United Kingdom Ministry of Justice Full time

    Salary 1 - £25,752 - £27,116 Number of jobs available 1 - 3 Detail of reserve list 1 - 12 Months Region 1 - North West City/Town 1 - Lancaster Building/Site 1 - HMP Lancaster Farms Grade 1 - AO Organisation Grade for HMPPS 1 - Band 3 Post Type 1 - Permanent Working Pattern 1 - Full Time, Flexible Working, Other Role Type 1 - Industrial Job...

  • Property Rates Administrator

    5 months ago

    Lancaster, United Kingdom SilverDoor Ltd Full time

    As a Partner Rates Specialist in Partner Relationships, you’ll be at the very heart of our supply chain, working on all the key rates projects for the company. You will be responsible for working with our property partners to obtain their most competitive rates that can be booked using our customer booking system. We secure rates using a spreadsheet that...

  • Property Administrator

    5 months ago

    Lancaster, United Kingdom SilverDoor Ltd Full time

    As a Partner Rates Specialist in Partner Relationships, you’ll be at the very heart of our supply chain, working on all the key rates projects for the company. This role would be ideal for someone with a background in administration and either experience or an interest in property. You will be responsible for working with our property partners to obtain...

  • Property Administrator

    5 months ago

    Lancaster, United Kingdom SilverDoor Ltd Full time

    As a Partner Rates Specialist in Partner Relationships, you’ll be at the very heart of our supply chain, working on all the key rates projects for the company. This role would be ideal for someone with a background in administration and either experience or an interest in property. You will be responsible for working with our property partners to obtain...

  • Specialist Ar and Collections Uk

    5 months ago

    Lancaster, United Kingdom Hilton Grand Vacations Full time

    WHAT WILL I BE DOING? Under general direction, the AR and Collections Specialist will be working within a multi-task, fast-paced environment providing support to our European Members/Owners. ESSENTIAL JOB FUNCTIONS - Manage the Diamond Resorts Financial Services Annual/Monthly/Sales Direct Debit cycle - Process the AUDDIS, ADDACS, and ARRUD notification...

  • Escalator Engineer

    3 days ago

    Lancaster, United Kingdom CV-Library Full time

    Escalator Engineer Jobs - Liverpool - at Stannah Join Our Team! Stannah have recently been awarded the Lift and Escalator contract with Network Rail. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company. Are you an experienced Escalator Engineer looking for an exciting job at market-leading...

  • Escalator Engineer

    3 days ago

    Lancaster, United Kingdom Stannah Full time

    Escalator Engineer Jobs - Liverpool - at Stannah Join Our Team!Stannah have recently been awarded the Lift and Escalator contract with Network Rail. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.Are you an experienced Escalator Engineer looking for an exciting job at market-leading...

  • Conservation Graduate

    5 months ago

    Lancaster, United Kingdom Lancaster City Council Full time

    **Why Lancaster?** We’re an award-winning, caring, and responsible council, and we’re incredibly proud of our district and communities that reach from the coast to the mountains, including the historic City of Lancaster, Morecambe, Carnforth, and many other beautiful places. Lancaster District has an outstanding collection of heritage assets including...

  • Conservation Graduate

    5 months ago

    Lancaster, United Kingdom Lancaster City Council Full time

    **Why Lancaster?** We’re an award-winning, caring, and responsible council, and we’re incredibly proud of our district and communities that reach from the coast to the mountains, including the historic City of Lancaster, Morecambe, Carnforth, and many other beautiful places. Lancaster District has an outstanding collection of heritage assets including...

Hotel Reservations Specialist

2 months ago

Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time
Job Title: Hotel Reservations Specialist

About the Role:

We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone calls and emails to hotel guests.

Key Responsibilities:

  • Process reservation transactions with accuracy and attention to detail, delivering exceptional customer service in a friendly and personalized manner.
  • Provide accurate and comprehensive information about properties, products, and services, and proactively offer resort recommendations and various products and services to enhance guests' vacation experience.
  • Efficiently and productively complete outbound call campaign assignments and use campaign SOPs to achieve campaign-specific objectives.
  • Comply with customer information and data security processes at all times.
  • Respond to emails and requests for call-backs within established response time standards.
  • Follow defined policies and procedures for all departmental functions.
  • Take personal ownership to resolve issues/complaints by thoroughly researching the issue, identifying solution options, escalating to a Supervisor as applicable, and following up to ensure resolution is implemented and confirmed back to the customer in a timely manner.
  • Embrace all Quality Assurance standards, follow established processes, and willingly accept ongoing feedback and coaching to meet/exceed established performance standards consistently.
  • Maintain and expand job knowledge and skill development by actively participating in departmental and company training programs and educational opportunities.
  • Proactively participate in team meetings and feedback sessions.
  • Proactively advise Supervisor of problems with computer equipment, Clarity, CXone, and other systems immediately to support maximum efficiency and productivity.
  • Comply with CXone Optimizer adherence standards and manage time effectively for maximum efficiency and productivity.
  • Adhere to assigned shift schedules and breaks, lunch, and task assignment schedules.
  • Welcome new team members and willingly serve as an onboarding/training partner during new hire training, and maintain a spirit of teamwork and support by sharing product knowledge, best practices, and proven conversion techniques on an ongoing basis with peers.
  • Provide support to the team on global projects where required, such as rebranding efforts or registration of products.

Requirements:

  • Strong customer focus and telephone manner.
  • Patience, flexibility, approachable, accessible, and empathy.
  • Positive and productive work culture.
  • Excellent communication skills, both written and verbal.
  • Ability to work well in teams.
  • Focused and self-motivated approach to work.
  • Flexible attitude.

What We Offer:

  • Benefits that support Team Member health and financial wellbeing, including eligibility to an Employee Assistance Programme giving employees 24-hour access to unlimited 1-2-1 counselling, wellbeing support, and guidance.
  • Hotel discounts for Team Members, family, and friends.
  • Free parking.
  • Generous holiday entitlement.
  • An open-minded culture committed to diversity and inclusion.
  • Career Progression through online learning and training programmes.
  • Encouraging networking with colleagues.
  • Access to discounts and savings across major retailers through our perks at work scheme.

About Us:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members.