Head of Reception
5 months ago
RESORT: Thurnham Hall
LOCATION: Thurnham, Lancaster, LA2 0DT
HOURS: 40 per week
SALARY: £12.86 per hour
Reporting to the Resort Manager_,_ the main job duties will include, but are not limited to:
- To manage the Reception Team on a daily basis in line with the company standards of service excellence
- To manage reservations and pre-arrival requests, ensuring that guest expectations are met and exceeded
- To recruit, train and develop the Reception team
- To liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests
- To organize the Reception shifts and work planning
- To manage the Reception budget in terms of expenses and revenue
- Present a welcoming impression to guests by all reception staff both on the telephone and in person
- Review and implement internal procedures as required, to optimize the operational efficiency of the Reception division
- To ensure that any concerns raised by owners, members and guests staying at the resort is communicated to the relevant division and followed up on to ensure clients satisfaction
- To consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates
- Other duties assigned
**Qualifications**_**, **_**skills and experience required to fulfil the role include**:
- At least 3 years previous experience in a similar role
- Ability to motivate and lead a team
- Ability to multi task and work under pressure
- Good working knowledge of Microsoft Office
- Competency in cash handling, banking reconciliations and budgetary control
- Excellent communication skills both written and verbal
- Resort privilege program/Employee discount throughout Europe
- Referral programme
- Generous holiday entitlement
- Access to Employee Assistance Program (EAP)
- Free parking
- Use of Leisure Facilities
- Uniform provided
- Great training opportunities
- Perks at Work Membership (discounts on various products)
**Job Types**: Full-time, Permanent
Pay: Up to £12.86 per hour
**Benefits**:
- Bereavement leave
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Lancaster, LA2 0DT: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have your own transport?
**Experience**:
- Hotel Reception: 3 years (preferred)
- Supervisory: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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