Hotel Reservations Specialist
23 hours ago
At Hilton Grand Vacations, we are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone calls and emails to hotel guests and processing reservation transactions to enable them to maximize their enjoyment of their vacation experience.
Key Responsibilities:- Provide accurate, comprehensive information about properties, products and services, and proactively offer resort recommendations and various products and services to enhance guests' vacation experience.
- Efficiently and productively complete outbound call campaign assignments and use campaign SOPs to achieve campaign-specific objectives.
- Comply with customer information and data security processes at all times.
- Respond to emails and requests for call-backs within established response time standards.
- Follow defined policies and procedures for all departmental functions.
- Strong customer focus and telephone manner
- Patience, flexibility, approachable, accessible and empathy
- Positive and productive work culture
- Excellent communication skills, both written and verbal
- Ability to work well in teams
- Focused and self-motivated approach to work
- Flexible attitude
- Benefits that support Team Member health and financial wellbeing, including eligibility to an Employee Assistance Programme giving employees 24-hour access to unlimited 1-2-1 counselling, wellbeing support and guidance
- Hotel discounts for Team Members, family and friends
- Free parking
- Generous holiday entitlement
- An open-minded culture committed to diversity and inclusion
- Career Progression through online learning and training programmes
- Encouraging networking with colleagues
- Access to discounts and savings across major retailers through our perks at work scheme
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Hotel Reservations Specialist
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Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full timeJob Title: Hotel Reservations SpecialistJob Summary: We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone...
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Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full timeJob Title: Hotel Reservations SpecialistJob Summary: We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone...
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Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full timeJob Title: Hotel Reservations SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone...
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Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full timeJob Title: Hotel Reservations SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance to hotel guests via inbound...
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Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full timeJob Title: Hotel Reservations SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance to hotel guests via inbound...
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Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full timeJob Title: Hotel Reservations SpecialistWe are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance to hotel guests via inbound and outbound...
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Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full timeJob Title: Hotel Reservations SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Hilton Grand Vacations. As a key member of our Inbound Hotel Reservations Contact Centre, you will be responsible for providing exceptional customer service and assistance via inbound and outbound phone...
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