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Facilities Operations Manager
2 months ago
This is Alexander Faraday Limited is seeking an experienced Facilities Helpdesk Manager to join its dynamic head office team. The successful candidate will be responsible for overseeing the day-to-day operations of the facilities helpdesk, ensuring the seamless management of hard services, adherence to planned preventive maintenance (PPM) schedules, and the efficient resolution of facilities-related enquiries and issues.
Key Responsibilities:
- Manage the facilities helpdesk team, setting objectives and reviewing performance to ensure high levels of customer service and operational effectiveness.
- Utilize Computer-Aided Facilities Management (CAFM) systems to monitor work orders, track progress, and generate insightful reports for continuous improvement.
- Lead the coordination and management of PPM schedules to minimize downtime and ensure compliance.
- Act as the primary point of contact for all facilities-related queries, triaging requests, and allocating resources for swift resolution.
- Develop and maintain strong relationships with internal stakeholders and external contractors to foster collaborative working practices.
- Manage staff through effective training, and performance development processes to build a skilled and motivated team.
Requirements:
- Proven experience in facilities management, helpdesk operations, and hard services, ideally within a corporate environment.
- Strong managerial experience, with a track record of staff development and performance management.
- Proficiency in CAFM systems and a solid understanding of PPM regimes.
- Excellent communication and leadership skills, with the ability to influence and drive operational excellence across the team.
