Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom Paper Run Full time
{"Role Overview": "At Paper Run, we're looking for a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll play a crucial role in onboarding new clients and managing existing accounts. Your primary focus will be on ensuring seamless integration with our platform, guiding clients through setup, and helping them maximize the value of our automated direct mail flows and campaigns.", "Key Responsibilities": "
  • Own the customer onboarding process, ensuring smooth integration with our platform and their systems (eCommerce platforms like Shopify, CDPs, and email marketing platforms like Klaviyo)
  • Act as the main point of contact for customers, managing accounts and ensuring long-term client success
  • Provide strategic guidance on how customers can maximize Return on Spend with automated direct mail flows & campaigns
  • Troubleshoot client issues and collaborate with internal teams to resolve technical challenges
  • Help clients design, test, and measure the impact of new and existing flows, using our live reporting dashboards
  • Identify opportunities for upselling and cross-selling additional services
", "Qualifications": "
  • 2+ years of experience in customer success, account management, or onboarding within the eCommerce or marketing technology space (experience with CRM, email marketing, or ESPs like Klaviyo is a plus)
  • Familiarity with marketing automation tools and processes
  • Experience working with eCommerce/DTC brands or digital marketing agencies preferred
  • Strong communication skills, with the ability to explain complex technical concepts to non-technical users
  • Self-starter, comfortable working in an early-stage startup environment
", "Perks": "
  • Work with a fast-growing, innovative company disrupting the marketing automation space
  • Significant opportunity for career growth as Paper Run scales
", "Location": "
  • This role is offered remotely (across any country) or onsite in our London offices
", "Language": "en"}

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