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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Executive to join our dynamic team at Tate Southampton. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.
Key Responsibilities- Customer Communications: Engage with customers via various channels, including telephone, email, live chat, and the help centre, to provide timely and accurate support.
- Return & Refund Management: Process return requests efficiently, collaborating with the Finance team to ensure credits and refunds are handled within agreed timelines.
- Complaint Resolution: Handle customer complaints with care, prioritizing the customer's needs and resolving issues promptly and effectively.
- Order Management: Ensure that replacement orders are processed with urgency, delivering on the client's promises every time.
As a Customer Service Executive at Tate Southampton, you will have the opportunity to work in a fast-paced and dynamic environment, developing your skills and expertise in customer service and support. We offer a competitive salary, comprehensive training, and opportunities for career growth and development.
