Field Service Engineer II

2 months ago

Glasgow, Glasgow City, United Kingdom Thermo Fisher Scientific Full time

Job Summary:

Thermo Fisher Scientific is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for delivering exceptional service to our customers, ensuring their analytical equipment is running at optimal levels.

Key Responsibilities:

  • Deliver high-quality service activities, including installations, repairs, and maintenance services, to ensure customer satisfaction.
  • Support our customers across Scotland and North England, with occasional travel across the UK and Ireland service region.
  • Collaborate with internal teams to achieve service targets, including bookings, revenues, service profit, and overhead cost.
  • Perform field service-related duties in line with internal rules, customer regulations, and health and safety guidelines.
  • Provide technical support for our UV-Vis/FTIR/Molecular product range, with opportunities to support Chromatography, Sample Preparation, and DIA instruments.
  • Work remotely to provide on-site services, exceeding customer expectations and ensuring positive feedback.
  • Develop and maintain strong relationships with customers, resolving technical issues promptly and efficiently.
  • Utilize web-based tools to ensure customers receive the products and services they require.
  • Optimize work schedules by coordinating with internal teams for service planning.
  • Manage company assets, including parts inventory, laptop computer, mobile phone, test equipment, tools, software, and company car.
  • Prepare and submit timely and accurate reports, including field service reports and expenses reports.

Requirements:

  • Background in Electronics, Chemistry, Physics, Engineering, or related subjects.
  • Minimum 1 year of experience servicing analytical equipment, or equivalent experience as an applications specialist or end user.
  • Knowledge of UV-Vis/FTIR/Molecular, Liquid Chromatography, Ion Chromatography, Gas Chromatography, Sample Preparation, or high throughput testing is an advantage.
  • Strong problem-solving skills, ability to balance multiple tasks, and excellent interpersonal and self-motivational skills.
  • Proficient levels of PC literacy and a valid UK driving license.
  • Ability to travel 5 days a week within the territory, with occasional nights away from home.
  • Good English skills, both verbal and written, and ability to work across all levels, functions, and regions.

What We Offer:

  • Excellent career progression opportunities with a large and growing global employer.
  • Competitive salary, plus annual bonus, and company car.
  • Benefits package (specifics depend on country of hire).

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