Customer Service Planning Coordinator

1 month ago


London, Greater London, United Kingdom Troi Full time £85,000 - £100,000
Job Title: Customer Service Planning Coordinator

Join Troi as a Customer Service Planning Coordinator and play a key role in expanding the number of users within an account while ensuring existing customers receive an exemplary experience using our SaaS medical/telehealth platform.

Key Responsibilities:
  • Drive adoption of the platform within specified accounts to ensure renewals and expansions.
  • Engage with clinical, administrative, and technical leaders within medical institutions.
  • Successfully onboard and train new customers in the utilization of their software.
  • Support live, clinical utilization of the platform in clinical areas, labs, training sessions, etc.
  • Build engagement and value through the platform across divisions and specialties supporting the growth and retention of customers.
Requirements:
  • Experience with medical devices or hardware is a must for this role.
  • Excellent time and project management skills, with the ability to manage multiple accounts simultaneously.
  • You're commercially minded, used to working to and hitting sales targets, renewal bonuses, etc.
  • Collaborative team player with cross-functional relationship building skills.
What We Offer:
  • Salary of £85,000 - £100,000 (DoE) + commission, company bonus of 20% & stock options, holiday, healthcare & pension.


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