Production Support Assistant

2 weeks ago

Dagenham, United Kingdom Ignite Recruitment Services Full time

Company Overview:
At Ignite Recruitment Services, we prioritize delivering exceptional service to our clients. We strive to ensure that every interaction candidates and clients have with us is positive and rewarding.

Position Summary:
The Production Support Assistant plays a vital role in assisting the VP of Production & Studio Operations with daily production tasks. This position requires meticulous attention to various operational responsibilities, maintaining a professional demeanor, especially during high-pressure situations, and collaborating closely with clients to meet their needs effectively.

Key Responsibilities:

  1. Facility and Stage Oversight:
    Manage and oversee stages, support offices, and facility areas. Collaborate with security and parking teams to monitor client usage of studio parking and request additional security personnel as necessary.
  2. Issue Resolution:
    Identify and report any facility-related issues to the appropriate departments. Address challenges arising from client production requirements and ensure compliance with studio policies and safety regulations.
  3. Client Engagement:
    Respond promptly to client inquiries and facilitate connections with studio personnel who can assist. Gather pertinent information to enhance service delivery to clients.
  4. Documentation and Reporting:
    Accurately complete daily production reports for all stages and locations. Conduct routine stage inspections and manage associated client documentation.
  5. Client Check-in and Check-out:
    Record current studio conditions during client arrivals and departures.
  6. Safety and Maintenance Oversight:
    Report necessary repairs and maintenance tasks. Conduct safety inspections of stages to identify potential violations.
  7. Client Tours:
    Assist the stage manager during client walkthroughs as required.
  8. Operational Coordination:
    Work towards enhancing studio operations. Collaborate with production teams to align on preparation and shooting schedules, ensuring adequate studio coverage.
  9. Maintenance Notifications:
    Inform tenants of upcoming maintenance activities that may affect their schedules in coordination with facilities teams.
  10. Client Transition Support:
    Be present during client move-ins and move-outs to facilitate seamless transitions.
  11. Financial Oversight:
    Review and maintain the purchase order log, coordinating with the studio accounts team for precise financial documentation.
  12. Weekend Coordination:
    Distribute weekend call sheets internally to inform the team of work schedules and special requests.
  13. Event Support:
    Assist the Marketing team with special events, including seasonal decorations and tenant gifts.
  14. General Assistance:
    Coordinate daily trash and debris removal with production teams. Supervise crews for moving studio furniture as needed. Perform additional duties as assigned by the Stage Hand or VP of Studio Operations.

Proficiency in Microsoft Office applications and a commitment to maintaining a clean and organized studio environment are essential for this role. The Production Support Assistant is crucial in ensuring operational efficiency and client satisfaction.

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