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Business Readiness Specialist
2 months ago
Our client, a leading Renewable Energy Supplier, is seeking a highly skilled Business Readiness & Implementation Specialist to join their Customer Operations team.
This exciting role involves supporting the business with existing process design and optimisation, producing operation process-related training content, and delivering it to all operational employees. The successful candidate will also undertake full business readiness activities for future system and industry changes.
Key Responsibilities:- Collaborate with management to review, refine, and document customer process life cycles using process mapping.
- Create engaging documents on industry processes and regulations for employee training.
- Deliver comprehensive training to Customer Operations team members.
- Become a subject matter expert and provide guidance for employee inquiries.
- Drive positive change and engage with stakeholders at all levels.
- Identify and improve processes to enhance customer experience.
- Ensure effective new employee induction processes with HR.
- Work with IT to prepare employees for future changes.
- Strong MS Office skills, particularly in Visio, PowerPoint, and Word.
- Experience of process mapping, process optimisation, and a solution-focused mindset.
- Previous experience of creating and delivering training content to employees.
- Proficient in MS Office, especially Visio, PowerPoint, and Word.
- Strong stakeholder management and influencing skills.
- Excellent organisation and prioritisation abilities.
- Flexibility and adaptability to changing priorities.
- Professional written and verbal communication.
This is an excellent opportunity for a skilled professional to join a dynamic team and contribute to the success of the business.
