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Case Management Officer

2 months ago

London, Greater London, United Kingdom GORDON YATES LTD Full time
Case Management Officer

We are seeking a dedicated Case Management Officer to join our team on an ongoing temporary basis, with potential for long-term engagement. This role is full-time and offers a hybrid working arrangement.
WHO WILL YOU BE WORKING FOR?
Our organization is a prominent health care regulatory body.
WHAT WILL YOU BE DOING?
Your primary responsibility will be to deliver a high-quality frontline enquiry service to registrants and the public, providing essential information and guidance regarding title protection, health and character assessments, and fitness to practice inquiries.
  • Handle and manage a diverse range of enquiry calls from applicants, registrants, and the public, collaborating with colleagues to ensure all cases are addressed in accordance with service standards.
  • Identify and prioritize high-risk concerns and cases, ensuring timely progression for necessary actions.
  • Maintain compliance with existing policies, guidelines, and service standards relevant to your role.
  • Contribute to team efforts by supporting colleagues in achieving collective priorities, objectives, and targets.
ABOUT YOU
  • Proven experience in managing a high volume of varied casework effectively.
  • Strong customer service background, particularly in providing support and advice via telephone.
  • Detail-oriented with a systematic approach to both routine and complex tasks, demonstrating a commitment to following procedures accurately.
  • Ability to handle sensitive information with the utmost discretion.
  • Proficient in MS Word, Access, Outlook, Excel, and various web-based applications.

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