Product Support Specialist

2 months ago


Belfast, United Kingdom Imperva Full time

Product Support Engineer – Cloud WAF

Cybersecurity is a critical component of modern business. At Imperva, we deliver best-in-class solutions to protect data and applications across hybrid environments.

The Opportunity

As a Product Support Engineer for our End User Customers, you will play a key role in building our Imperva Global Support Team. You will work alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers.

Responsibilities:

  1. Provide technical support to our clients, making sound decisions quickly.
  2. Have a strong customer focus, paired with demonstrable troubleshooting and networking competency.
  3. Understand and document the customer's requirements, manage expectations, and provide excellent customer service.
  4. Analyze customer feature requests and forward them for higher-level escalations.

Qualifications:

  1. 3+ years of experience in technical support, information security, QA, or cloud services.
  2. Knowledge of networking protocols, web servers, and security technologies.
  3. Proven problem-solving skills with a strong sense of customer commitment.
  4. Excellent communication and interpersonal skills.
  5. Familiarity with OWASP top 10 and bot mitigation.

Our Company

Imperva is a cybersecurity leader, championing the fight to secure data and applications. Our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most.

Rewards

Imperva offers a competitive compensation package that includes base salary, medical, flexible time off, and more. It's an exciting time to work in the security space.

Legal Notice

Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.



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