IT Support Specialist

1 month ago


Ipswich, Suffolk, United Kingdom CV Library Full time

CV Library is working with a leading IT Support Service Business to find an experienced 2nd-3rd Line IT Engineer. This is a fantastic opportunity for someone looking to advance their career in the industry.

Key Responsibilities:

  1. Monitoring real-time alerts for hardware, software, and security issues and using central monitor software to proactively predict and prevent issues.
  2. Supporting and maintaining the infrastructure of a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications.
  3. Completing system checks that include hardware, performance, configuration, asset inventory, and database backups.
  4. Conducting the planning, testing, installation, and rollout of system updates.
  5. Investigating, troubleshooting, and resolving system faults that fall under 3rd line support tasks, and liaising with software/hardware suppliers to resolve issues.
  6. Providing timely and accurate remote telephone and remote system responses to site-based technical issues.
  7. Maintaining accurate and timely records of all technical issues in the company fault recording system.

Requirements:

  1. Minimum 3 years 2nd/3rd Line IT, Server Support experience, providing industry-leading technical support and customer service.
  2. Strong analytical skills, enquiring and investigative mind.
  3. Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS, and Group Policy Management.
  4. Strong knowledge with Microsoft Windows Servers.
  5. Strong knowledge with LAN/WAN/Firewall networking.
  6. Customer-focused with the ability to communicate technical subject matters to non-technical end users or technically capable engineers.
  7. Good time management skills; able to meet project deadlines.
  8. Ability to write clear, well-structured reports and instructions.

The successful candidate will be rewarded with 25 days holiday plus bank holidays, 5% commission on the profit on anything sold, regular social events, a FREE lunch on a Friday, and a contribution to your mobile phone bill (subject to eligibility).

This is a fantastic opportunity to join a successful IT Support Service Business and advance your career in the industry.



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