IT Support Specialist
1 month ago
CV Library is working with a leading IT Support Service Business to find an experienced 2nd-3rd Line IT Engineer. This is a fantastic opportunity for someone looking to advance their career in the industry.
Key Responsibilities:
- Monitoring real-time alerts for hardware, software, and security issues and using central monitor software to proactively predict and prevent issues.
- Supporting and maintaining the infrastructure of a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications.
- Completing system checks that include hardware, performance, configuration, asset inventory, and database backups.
- Conducting the planning, testing, installation, and rollout of system updates.
- Investigating, troubleshooting, and resolving system faults that fall under 3rd line support tasks, and liaising with software/hardware suppliers to resolve issues.
- Providing timely and accurate remote telephone and remote system responses to site-based technical issues.
- Maintaining accurate and timely records of all technical issues in the company fault recording system.
Requirements:
- Minimum 3 years 2nd/3rd Line IT, Server Support experience, providing industry-leading technical support and customer service.
- Strong analytical skills, enquiring and investigative mind.
- Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS, and Group Policy Management.
- Strong knowledge with Microsoft Windows Servers.
- Strong knowledge with LAN/WAN/Firewall networking.
- Customer-focused with the ability to communicate technical subject matters to non-technical end users or technically capable engineers.
- Good time management skills; able to meet project deadlines.
- Ability to write clear, well-structured reports and instructions.
The successful candidate will be rewarded with 25 days holiday plus bank holidays, 5% commission on the profit on anything sold, regular social events, a FREE lunch on a Friday, and a contribution to your mobile phone bill (subject to eligibility).
This is a fantastic opportunity to join a successful IT Support Service Business and advance your career in the industry.
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