Service Lead

7 days ago


London, Greater London, United Kingdom Nacro Full time

About the Role

Nacro is seeking a highly skilled and experienced Service Lead to manage and lead a team of Support Workers in delivering high-quality, effective supported housing services and housing management services to a range of service user groups.

Key Responsibilities

  • Effectively lead and deliver services that comply with the regulatory framework and meet service quality standards.
  • Ensure all service user support and safety plans are in place, are in date, and reflect individual needs.
  • Manage the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota.
  • Act as a lead operational partner, liaising with other agencies, partners, and commissioners as required.
  • Work collaboratively with other internal support services to ensure the best service is provided to users.

Requirements

  • Previous line management experience and the ability to successfully lead and line manage a team.
  • Excellent people skills, including problem-solving, written, and verbal communication skills.
  • Ability to prioritize tasks effectively and adapt to changing circumstances.

What We Offer

  • A dynamic and supportive team that delivers results for the people we support every day.
  • The opportunity to work flexibly within the community.
  • A commitment to helping you learn and develop your career.
  • Excellent benefits, including a great annual leave entitlement, additional special leave, and an occupational sick pay scheme.

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