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Customer Service Team Lead

2 months ago

Gravesend, Kent, United Kingdom Attega Group Ltd Full time
Customer Service Coordinator

We are seeking a highly organized and communicative Customer Service Coordinator to join our team at Attega Group Ltd. As a key member of our Rapid Response team, you will be responsible for providing exceptional customer service and support to our drainage engineers and clients.

Key Responsibilities:
  • Answering telephone calls from our drainage engineers, customers, and colleagues
  • Loading new job requests onto our internal job management system and client portals
  • Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
  • Providing assistance to drainage engineers when they are on site
  • Advising clients on best course of action for issues
  • Dealing with customer queries
  • Closing jobs on the system once they've been successfully completed

The ideal candidate will have previous experience working in a fast-paced helpdesk environment and be able to commit to a 6am – 3pm Monday - Friday schedule, with occasional on-call weekends. In return, we offer a competitive salary of up to £24,000 p/a plus on-call bonuses with OTE £28,000-£29,000 per annum.

What We Offer:

  • Competitive salary and on-call bonuses
  • Opportunity to work with a leading commercial drainage company in the UK
  • Chance to develop your skills and experience in a fast-paced environment

Requirements:

  • Previous experience working in a fast-paced helpdesk environment
  • Ability to commit to a 6am – 3pm Monday - Friday schedule
  • Occasional on-call weekends