Learning and Development Coach
4 hours ago
About the Role
Hays Travel, a leading UK travel agency, is seeking a skilled Learning and Development Coach to support the growth of its apprentices. As a key member of the team, you will play a vital role in shaping the future of the company by developing the skills of its Retail apprentices.
Main Responsibilities
- Deliver high-quality training and assessment to a cohort of Retail apprentices, ensuring they meet the requirements of the Travel Consultant Apprenticeship.
- Develop and implement engaging training content, leveraging your expertise in classroom and remote delivery.
- Evaluate the effectiveness of training sessions and suggest improvements to enhance the learning experience.
- Collaborate with colleagues to promote organisational changes and ensure a seamless learning environment.
- Stay up-to-date with industry developments and best practices in Learning and Development.
Requirements
- Proven experience in a Customer Service environment, with a focus on Retail Travel sales.
- Previous experience in classroom or remote delivery, with a strong track record of success.
- Excellent organisational and time management skills, with a keen eye for detail.
- Strong digital skills and ability to adapt to new technologies.
Desirable Qualifications
- Level 3 qualification in Education and Training.
- Level 3 assessment award.
- Level 4 Quality Assurance.
About Hays Travel
Hays Travel is a leading UK travel agency, committed to delivering exceptional customer service and providing good value, quality holidays. With over 420 branches and 3,000 colleagues, we offer a dynamic and supportive learning environment for our apprentices.
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