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Bristol, Bristol, United Kingdom The Co-operative Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.Key ResponsibilitiesLead the store team and ensure that all tasks...
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Customer Service Team Leader
2 months ago
We are seeking an experienced Customer Service Team Leader to join our Member Advisor team at Healix. As a key member of our operations team, you will be responsible for leading and inspiring a team of customer service professionals to deliver exceptional service to our clients and members.
The ideal candidate will have a proven track record of managing high-performing teams, driving performance improvement, and developing talent. You will be a strong communicator, able to build relationships with internal and external stakeholders, and possess excellent problem-solving and analytical skills.
In this role, you will be responsible for:
- Leading a high-performing team to deliver exceptional customer service and achieve set performance targets.
- Developing and implementing performance improvement plans to drive team performance and achieve business objectives.
- Coaching and mentoring team members to develop their skills and abilities, and to achieve their full potential.
- Collaborating with cross-functional teams to drive business outcomes and achieve shared goals.
- Providing expert guidance on customer service best practices and industry trends.
We are looking for a candidate who is passionate about delivering exceptional customer service, has a strong track record of leadership and team management, and is able to drive business outcomes through effective performance improvement strategies.
About Healix
Healix is a leading provider of global health and security services. We work with governments, broadcasters, NGOs, international corporations, and major insurers to provide expert guidance and support to individuals and organizations around the world.
We are a dynamic and fast-paced organization that is committed to delivering exceptional service to our clients and members. We are looking for a talented and motivated individual who is passionate about customer service and has a strong track record of leadership and team management.
Requirements
- Proven track record of managing high-performing teams.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to develop and implement performance improvement plans.
- Experience in customer service or a related field.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and talented individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.
