ICT Operations and Service Integration Manager
4 weeks ago
Job Overview
Glasgow City Council is on the lookout for a dedicated professional to fill the role of ICT Service Management and Operations Manager within its Strategic Information, Innovation and Technology Team. This position is pivotal as the Council transitions to a multi-provider model for its digital and ICT services.
The new role will be integral to the establishment of a Service Integration and Management (SIAM) function, which is essential for overseeing and ensuring the effectiveness of this multi-source service delivery model. As the SIAM function evolves, the successful candidate will lead the development and operationalization of SIAM practices and processes based on the Information Technology Infrastructure Library (ITIL) framework.
This is a remarkable opportunity for an individual who is eager to engage in a variety of tasks within a complex organizational structure. The role supports hybrid working arrangements, promoting a balance between professional responsibilities and personal life.
Key Responsibilities
- Lead the implementation of SIAM practices within the Council.
- Collaborate with multiple service providers to ensure seamless service delivery.
- Monitor and assure the effectiveness of the SIAM function as it matures.
Additional Information
This position requires a Standard Disclosure. Please note that successful candidates will be responsible for the associated costs of their Disclosure.
For further insights into employment opportunities with us, please refer to our official website.
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