ICT Support Specialist
3 days ago
Scottish Canals is seeking an experienced ICT Support Specialist to join our Digital Services team. As a key member of our team, you will provide technical support and project delivery services to ensure the smooth operation of our ICT systems.
Key Responsibilities- Provide first-line technical support to Scottish Canals users, including application and hardware support.
- Ensure incidents and requests are logged accurately in our Service Management tool.
- Collaborate with the wider ICT team to maintain and improve the cyber resilience of Scottish Canals.
- Ensure the confidentiality, integrity, and availability of ICT business information.
- Assume active and ongoing involvement in personal and technical development.
- Resolve incidents and requests within the Service Desk SLA's.
- Previous experience in a similar 1st line/customer-facing role is preferred.
- An understanding of support processes and the use of incident management tools.
- Occasional travel to sites across Scotland.
- A good understanding of baseline information security, particularly within a corporate environment.
- Windows operating systems.
- Microsoft 365 & Microsoft Office applications.
- Laptop, desktop, and mobile troubleshooting.
- Networking and troubleshooting techniques.
- Traditional and VOIP telephony systems.
- Mobile device management solutions.
- Writing process documents and user training guides.
- Organized and with great attention to detail - takes pride in the quality of their work.
- Must be able to work in a highly pressurized environment and have multi-tasking capabilities.
- A clear and effective communicator.
- Readily takes ownership and accountability for issues.
- Self-motivating and able to work under own initiative.
- A willingness to go the extra mile to achieve a complete solution.
- Good listener with the ability to apply the knowledge gained effectively.
- Good overall grounding in ICT with interest in keeping up to date with new technologies and products.
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ICT Support Specialist
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ICT Support Specialist
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