Rider Policy Specialist

4 days ago


London, Greater London, United Kingdom DELIVEROO Full time
Join Our Team as a Rider Policy Manager

At Deliveroo, we're on a mission to transform the way you shop and eat. We're looking for a skilled Rider Policy Manager to join our central team and help us mitigate fraud and risk.

The Role

We're seeking a detail-oriented and data-driven individual to project manage the conception of new policies and improvement of existing policies. This role will be based in our London HQ and will require a minimum of three days per week in the office.

Key Responsibilities

  • Define and iterate on Rider Behavioural policy to curb rider fraud and abuse, and improve consumer outcomes.
  • Project manage the introduction of new policies, from identifying issues to reporting and monitoring post-launch.
  • Identify and close compliance adherence gaps.

What You'll Be Doing

  • Develop new or revise policies to address breaches of contract by Riders impacting the customer experience.
  • Develop a deep understanding of our rider operating model to identify key measures and metrics on fraud detection signals and policy effectiveness.
  • Build effective partnerships with internal stakeholders to provide expert rider fraud and abuse knowledge.
  • Conduct fraud impact and risk assessments, providing recommendations considering cost, operations, and legal implications.

Requirements

  • 4+ years of experience in fraud, compliance, operations, consulting, or similar.
  • Data-driven and detail-oriented, with experience in project management and analysis.
  • Experience with Looker and/or SQL is a strong plus.

Workplace & Diversity

We prioritize our employees' welfare and offer a range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.



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