Rider Policy Specialist
4 days ago
At Deliveroo, we're on a mission to transform the way you shop and eat. We're looking for a skilled Rider Policy Manager to join our central team and help us mitigate fraud and risk.
The Role
We're seeking a detail-oriented and data-driven individual to project manage the conception of new policies and improvement of existing policies. This role will be based in our London HQ and will require a minimum of three days per week in the office.
Key Responsibilities
- Define and iterate on Rider Behavioural policy to curb rider fraud and abuse, and improve consumer outcomes.
- Project manage the introduction of new policies, from identifying issues to reporting and monitoring post-launch.
- Identify and close compliance adherence gaps.
What You'll Be Doing
- Develop new or revise policies to address breaches of contract by Riders impacting the customer experience.
- Develop a deep understanding of our rider operating model to identify key measures and metrics on fraud detection signals and policy effectiveness.
- Build effective partnerships with internal stakeholders to provide expert rider fraud and abuse knowledge.
- Conduct fraud impact and risk assessments, providing recommendations considering cost, operations, and legal implications.
Requirements
- 4+ years of experience in fraud, compliance, operations, consulting, or similar.
- Data-driven and detail-oriented, with experience in project management and analysis.
- Experience with Looker and/or SQL is a strong plus.
Workplace & Diversity
We prioritize our employees' welfare and offer a range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.
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