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CRM Manager
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Manchester, United Kingdom RedCat Solutions Ltd Full time{"title": "CRM Manager", "content": "Job Title: CRM ManagerWe are seeking a proactive and knowledgeable CRM Manager to provide essential day-to-day support to CRM users during an exciting transformation programme.Key Responsibilities:User Support: Act as the primary point of contact for CRM users, managing support requests and troubleshooting issues to...
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Manchester, United Kingdom RedCat Solutions Ltd Full time{"title": "CRM Manager", "content": "Job Title: CRM ManagerWe are seeking a proactive and knowledgeable CRM Manager to provide essential day-to-day support to CRM users during an exciting transformation programme.Key Responsibilities:User Support: Act as the primary point of contact for CRM users, managing support requests and troubleshooting issues to...
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CRM Manager
2 months ago
RedCat Digital is seeking a skilled CRM Manager to join our team. As a CRM Manager, you will be responsible for providing day-to-day support to CRM users, ensuring they have the tools and training they need to effectively utilize the CRM system.
Key Responsibilities:- Act as the primary point of contact for CRM users, managing support requests and troubleshooting issues to ensure a smooth user experience.
- Deliver training sessions and workshops to empower users in utilizing CRM features, ensuring their needs are understood and met.
- Capture and translate business processes into CRM solutions that enhance operational efficiency.
- Project Documentation: Create and maintain documentation of CRM project logic to inform decision-making throughout the transformation programme.
- Build and nurture relationships with stakeholders to foster support for the CRM transformation efforts across the organization.
- Collaboration: Work closely with IT and HR departments to ensure training materials are relevant and effective.
- Data Quality Monitoring: Ensure high-quality data is maintained, troubleshoot issues, and adhere to data governance protocols.
- Change Management: Support users during the User Acceptance Testing (UAT) phase and manage the transition to new processes and systems.
- Risk Management: Monitor day-to-day risks related to the CRM transformation and contribute to the overall risk register.
Experience in managing or implementing a CRM system, preferably Microsoft Dynamics, is essential. Strong understanding of CRM fundamentals and trends, strong planning and organizational skills, data literacy, and a passion for maintaining high-quality, accurate data are also required.
You will report to the Senior Manager, CRM, and work closely with various departments to ensure CRM solutions meet user needs and organizational objectives.
This is an excellent opportunity to contribute to a transformative project within an Arts and Culture organization that enhances CRM capabilities.