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Complaints Resolution Specialist

1 month ago

Manchester, United Kingdom N Brown Full time
Complaints Handler Job Description

About the Role

We are seeking a skilled Complaints Handler to join our Complaint Management team at N Brown. As a Complaints Handler, you will be responsible for resolving customer complaints in a timely and professional manner, ensuring a high level of customer satisfaction and loyalty.

Key Responsibilities

  • Resolve customer complaints via phone, email, or webchat in a timely and professional manner
  • Investigate and resolve complaints in accordance with regulatory bodies and company policies
  • Develop and maintain effective working relationships with colleagues to achieve the right outcome for the customer
  • Ensure accurate recording of complaint details on relevant systems and databases
  • Adhere to complaints policies and procedures
  • Work efficiently and effectively to achieve KPIs
  • Act as a role model for the business, championing our vision and values at all times

Requirements

  • Experience working in a regulated environment
  • Complaints handling experience within the financial services sector is preferred
  • GCSE grade C level or equivalent in Maths and English
  • Excellent communication and customer service skills
  • Ability to work well within a team

About N Brown

N Brown is a forward-thinking digital retailer with a financial services proposition to be proud of. We're customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We're inclusive, as we believe in fashion without boundaries; and we're sustainable, striving to make as little impact on the planet as possible.

What We Offer

  • 24 days holiday (plus 8 bank holidays) with the option to buy an additional 10 days
  • Annual bonus scheme
  • Enhanced maternity and adoption leave
  • Access to Apricity, a self-funding IVF benefit at a reduced rate
  • Company pension with up to 8 percent N Brown contribution
  • Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
  • A range of financial wellbeing support
  • Colleague discount across all N Brown brands
  • Onsite café with subsidised rates and local restaurant discounts
  • Life Assurance and Private Medical Insurance
  • Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice