Customer Service Representative

3 days ago

Milton, West Dunbartonshire, United Kingdom Achilles Information Limited Full time
Job Description

We are seeking an experienced Technical Account Manager to join our team at Achilles Information Limited. As a key member of our team, you will play a crucial role in supporting our clients to improve their environmental performance as part of our Achilles Carbon Reduce programme.

Key Responsibilities:

  • Support clients through the registration and certification process
  • Provide technical lead support and address technical issues and queries with partners and colleagues
  • Develop and deliver technical training sessions for clients and other approved organisations
  • Conduct research to assist the Achilles technical team in progressing and planning programme improvements
  • Provide technical input to new programme and service developments

Requirements:

  • At least 1 year of experience in carbon management or a related field
  • Strong customer service skills and ability to build and maintain effective working relationships with stakeholders
  • Experience in business development, project and client management, and project budget control
  • Excellent English written and oral communication skills
  • Bachelor's degree or equivalent in a relevant field

About Us:

Achilles Information Limited is a global company that has protected organisations' business interests and reputations for over 30 years. We provide unrivalled levels of supply chain transparency, carbon reduction, and management, and are the ESG and carbon management partner of choice for leading global brands.

We are committed to equity, diversity, and inclusion in our practices and workforce, and offer a great pay and benefits package to our employees.

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