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Customer Service Representative
2 months ago
At Taylor & Francis Group, we're seeking a highly skilled Customer Service Representative to join our global team. As a key member of our customer support department, you'll be responsible for delivering exceptional customer experiences through various channels, including phone, email, live chat, and in-person interactions.
Key Responsibilities:- Resolve customer inquiries and issues in a timely and professional manner, ensuring high levels of customer satisfaction and loyalty.
- Process orders, invoices, quotes, returns, and claims accurately and efficiently, responding to customer queries and concerns in a prompt and courteous manner.
- Collaborate with internal teams to resolve complex customer issues, escalating matters as necessary to ensure timely resolution.
- Develop and maintain knowledge of our products and services, staying up-to-date on new features and enhancements to provide expert support to customers.
- Contribute to the development of customer self-help resources, including online content and FAQs, to enhance the customer experience.
- Participate in ongoing training and development to improve customer service skills and stay current with industry trends and best practices.
- Previous customer service experience, preferably in a similar industry or role.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Strong technical skills, including proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team, with a focus on delivering exceptional customer experiences.
- Flexibility to work in a hybrid environment, with a mix of home-based and office-based work.
- A competitive salary and benefits package, including a pension scheme and life assurance.
- Opportunities for professional development and growth, with a focus on customer service excellence.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
- A flexible working arrangement, with a mix of home-based and office-based work.
